A couple of pieces of evidence are needed to file warranty claims. The warranty claim can be made through the email provided below. Firstly, a description of the issue and proof of purchase must be submitted.
After that, images of the sewn-in white ID tag, the problematic area up close, and the entire boat cover or top must be provided sequentially.
While you submit the proof of purchase, you may have to provide your boat’s brand name, model name, HIN (Hull Identification Number), boat size, boat type, and any installed options.
Dowco does not allow returns for products after thirty days from the date of purchase. Additionally, to initiate a return, customers must obtain a Return Materials Authorization (RMA) number from Dowco Marine.
You should return the products in brand new, completely unused condition and containing the original packing slip. The products sent back after 24 hours will go through the deduction of 30% restocking fee.
Any eligible refunds for purchases will be reimbursed using the same payment method utilized for the original transaction. Kindly anticipate a processing time of 2-3 weeks.
Questions, compliments, and suggestions are always welcome by the customer support team, and through these, they will know how to provide you with the best solutions.
During the warranty process, Dowco Marine may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Dowco Marine, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Dowco Inc. provides a warranty to the original purchaser, guaranteeing that all products are free from defects in materials and workmanship for a specified period starting from the date of purchase.
2-year limited warranty on Pontoon Enclosures or Components, Boat Tops or Components, and other Marine Accessories
5-year limited warranty on Trailerable Boat Covers
Limited commercial warranty on all commercial products
The warranty excludes damages resulting from trailering, misuse, neglect, accidents, or improper installation. It also does not cover incidents where the product comes into contact with chemicals or tree sap, allows water or ice to accumulate or pool, or is not properly secured. Additionally, damages caused by sharp objects puncturing the cover are not covered under the warranty.
Dowco recognizes that its customers are at the core of its success. That's why their team is committed to addressing your individual needs and simplifying your tasks. With expertise in cut and sewing industrial sewing, and marine products, including covers, hardware, frames, furniture, and seating, Dowco stands ready to serve. Amidst industry changes where many companies are shuttering US plants, Dowco is expanding its facilities and strategically acquiring resources to better serve you. They are dedicated to ongoing enhancements to deliver top-quality products with minimal lead times. Their aim is to tailor processes to align seamlessly with your product specifications.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dowco Marine logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dowco Marine.