• Claim Your Warranty Now

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3 Simple Steps for Dornbracht Warranty Claim:

Step 1:

  • The warranty claim should be submitted to the place of purchase, which may be either Dornbracht or the dealer from which the products were purchased, in written format.

  • It is advisable to inform Dorbracht about the defects within two months after you discover them. The attachment of the original receipt will add strong support to your claim.

Step 2:

  • Products installed in environments with high chlorine content, like swimming pools, are not covered by the warranty unless assembly, care, and usage instructions provided by the official website are strictly adhered to. 

  • Claims for consequential damages or losses, or arising from product liability, are only valid in accordance with mandatory statutory provisions.

Step 3:

  • The activities related to general contact requests, customer service, spare parts requests, BIM data downloads, and individualization inquiries can all be accessed on one page, which is the contact page.

  • The customer service center aims to provide quick and efficient service and in addition, the form must be filled out where personal and purchase information are included.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

info@dornbracht.de

For further info, Kindly Get in touch with them via this email.

Phone Number

+49 2371 8899900

Place a call to get more support for warranty claim

Contact Address

Köbbingser Mühle 6,
58640 Iserlohn,
Germany.

Useful Links:

What is covered under the Dornbracht Warranty?

Dornbracht AG & Co. KG offers a manufacturer's warranty to consumers for products under the "Dornbracht" brand, whether manufactured directly by Dornbracht or by a subcontractor. The warranty period commences from the date of purchase by the initial customer wishing to make a claim under the warranty. Proof of purchase, in the form of an original invoice, is required to validate the warranty, with the purchase date clearly indicated. Dornbracht assures consumers that "Dornbracht" brand products are devoid of material, manufacturing, or design flaws.

  • 5-year warranty

What is NOT covered under the Dornbracht Warranty?

The warranty does not extend coverage to certain types of components prone to wear, such as seals, O-rings, and soap dispenser pumps, which are subject to deterioration over time. Fragile elements like glass and light bulbs are also excluded due to the risk of breakage. Consumable items such as batteries, filters, and aerators are not covered due to their expected consumption. Minor deviations in Dornbracht products that do not impact their functionality are likewise not covered. Damage resulting from factors such as dirt infiltration, and water hammer, especially when involving hot water, limescale deposits, or exposure to aggressive environmental agents or chemicals is excluded. Defects attributed to the installation, transport, or initial operation of the purchased item, as well as improper installation of Dornbracht products, fall outside the warranty's scope. Furthermore, if maintenance, repair, or installation has not been conducted by a specialist tradesman, the warranty becomes void. Any damage caused by the seller, installer, or third parties is not covered, nor is damage resulting from normal wear and tear, deliberate actions, negligence, or improper installation or commissioning. Inadequate or faulty maintenance, use of products contrary to their intended purpose, or damage incurred due to force majeure or natural disasters such as floods, fires, or frost damage are also excluded from warranty coverage.

About Dornbracht

Dornbracht aims to enhance your experiences in both the bathroom and kitchen spaces. They continuously push the boundaries of architecture and design to achieve this goal. Their corporate principles serve as the unwavering foundation for their beliefs and behaviors, shaping their corporate culture and fostering a unified mindset. Prioritizing the needs and expectations of their customers, they strive to deliver exceptional customer experiences in every interaction while also aiming to create additional value. These objectives not only guide their actions but also define their identity as a company.

Products of Dornbracht

Showers Tub Faucets Flush Actuators Bidet Faucets Kitchen Sinks

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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