The warranty claim should be submitted to the place of purchase, which may be either Dornbracht or the dealer from which the products were purchased, in written format.
It is advisable to inform Dorbracht about the defects within two months after you discover them. The attachment of the original receipt will add strong support to your claim.
Products installed in environments with high chlorine content, like swimming pools, are not covered by the warranty unless assembly, care, and usage instructions provided by the official website are strictly adhered to.
Claims for consequential damages or losses, or arising from product liability, are only valid in accordance with mandatory statutory provisions.
The activities related to general contact requests, customer service, spare parts requests, BIM data downloads, and individualization inquiries can all be accessed on one page, which is the contact page.
The customer service center aims to provide quick and efficient service and in addition, the form must be filled out where personal and purchase information are included.
5-year warranty
Köbbingser Mühle 6,
58640 Iserlohn,
Germany.
Let Warranty Valet assist you in claiming Dornbracht warranty hassle-free.
Dornbracht AG & Co. KG offers a manufacturer's warranty to consumers for products under the "Dornbracht" brand, whether manufactured directly by Dornbracht or by a subcontractor. The warranty period commences from the date of purchase by the initial customer wishing to make a claim under the warranty. Proof of purchase, in the form of an original invoice, is required to validate the warranty, with the purchase date clearly indicated. Dornbracht assures consumers that "Dornbracht" brand products are devoid of material, manufacturing, or design flaws.
The warranty does not extend coverage to certain types of components prone to wear, such as seals, O-rings, and soap dispenser pumps, which are subject to deterioration over time. Fragile elements like glass and light bulbs are also excluded due to the risk of breakage. Consumable items such as batteries, filters, and aerators are not covered due to their expected consumption. Minor deviations in Dornbracht products that do not impact their functionality are likewise not covered. Damage resulting from factors such as dirt infiltration, and water hammer, especially when involving hot water, limescale deposits, or exposure to aggressive environmental agents or chemicals is excluded. Defects attributed to the installation, transport, or initial operation of the purchased item, as well as improper installation of Dornbracht products, fall outside the warranty's scope. Furthermore, if maintenance, repair, or installation has not been conducted by a specialist tradesman, the warranty becomes void. Any damage caused by the seller, installer, or third parties is not covered, nor is damage resulting from normal wear and tear, deliberate actions, negligence, or improper installation or commissioning. Inadequate or faulty maintenance, use of products contrary to their intended purpose, or damage incurred due to force majeure or natural disasters such as floods, fires, or frost damage are also excluded from warranty coverage.
Our claim assistance covers all Dornbracht products, including:
| Product name |
|---|
| Showers |
| Tub Faucets |
| Flush Actuators |
| Bidet Faucets |
| Kitchen Sinks |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dornbracht logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dornbracht.