In most cases, the process of registering and filing a claim for the DJI Brand warranty consists of a few steps.
In order to locate the serial number for your DJI, either on the packaging or the device itself.
Kindly visit the DJI official website.
If you do not already have an account, create a new one by clicking on the Sign Up or Register button, providing the necessary information and creating a username and password.
Once the account has been created, you can log in using the username and password provided.
The warranty information can be found in the "Warranty Information" section of the website, typically located under the Support or Services tabs.
Select the DJI product you wish to register for and claim a warranty for.
Provide the required information regarding the product, including its serial number, date of purchase, and location.
Ensure that the information provided is accurate. If necessary, attach scanned copies or photographs of the receipt or invoice for proof of purchase, as per the instructions on the website.
Complete any additional information or forms associated with your product registration or warranty claim.
Ensure that all the information has been entered correctly before submitting the registration form, and review the warranty terms and conditions.
Once the registration has been completed, you should receive an email or notification confirming receipt of your warranty claim.
If DJI has provided additional steps or instructions, it is important to adhere to them.
These may include contact with DJI customer support, or additional documentation may be required.
For the most accurate and current information regarding the warranty registration and claims associated with your DJI product, it is recommended to contact DJI customer support directly.
Under the DJI warranty, DJI products are covered for any manufacturing defects or malfunctions that may occur during the warranty period. The warranty covers the repair or replacement of eligible products for as long as they remain in use. The warranty is designed to ensure that the DJI products are in good working condition. It does not provide coverage for damages resulting from accidents, improper use of the DJI product, or modifications made without authorization by DJI. The DJI warranty does not guarantee the validity of claims and may impose fees for repairs that are not covered by the warranty.
The warranty period will start from 90 days after the shipping date.
Each drone’s component has its warranty period, ranging from 3 months to 1 year.
Accidents, misuse, and improper maintenance are excluded from the scope of the DJI warranty. Unauthorised repairs or modifications are also excluded from the scope. The warranty does not include standard wear and tear or cosmetic damage, nor does it cover the loss of a product. Water or other liquids damage is not included, nor is damage caused by extreme environmental conditions.
DJI is a pioneering brand in the unmanned aerial vehicle (UAV) industry, revolutionizing the aerial photography landscape. Established in 2006, the company has established itself as a world-renowned innovator in drone technology. DJI drones are renowned for their remarkable stability, advanced cameras, and user-friendly controls, allowing enthusiasts, photographers and professionals alike to capture breathtaking aerial images with ease. The company's product range encompasses a variety of drones, ranging from small-scale consumer models to sophisticated cinematography platforms, featuring cutting-edge features such as obstacle avoidance, advanced flight modes and extended flight times.
Warranty Claim Specialist
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Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of DJI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of DJI.