The first and foremost step is the registration method for your product. Your personal information labeled as my information and product information that includes model number, serial number, or manufacturing code is crucial to claim the warranty.
After enrolling, you'll start receiving special email offers from Dirt Devil. Not filling out this form won't reduce your entitlement to product warranty coverage.
If you have no knowledge of the location of the model and serial numbers, instructions have been provided to locate both numbers. For your orders to be tracked down, either creating an account or logging in is more than enough.
If, within 30 days from the date of purchase, you find yourself dissatisfied with your Dirt Devil product, kindly adhere to the provided instructions for a prompt return.
Items bought directly from the official website are eligible for a credit return within a 30-day period from the purchase date. Products ought to be returned in their original packaging.
Dirt Devil does not provide reimbursement for postage or shipping charges associated with returning products. They kindly request that you allow a processing period of 4 to 6 weeks for your return to be fully processed.
Their competent support team is available to address your inquiries and assist you in locating replacement parts, bags, and accessories, even if you're unsure about your model number.
Your request will be responded to within one or two business days. You have the option to call, chat, or send them a message.
During the warranty process, Dirt Devil may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1 or 2-year warranty period.
1-year limited warranty
2-year limited warranty
578 Robinson Road, Greer,
South Carolina-29651,
USA.
The warranty covers products used and maintained in typical household conditions, following the guidelines provided in the Owner's Manual. Your Dirt Devil® product is protected against initial defects in material and workmanship. Within the Warranty Period, they will supply both labor and parts, without any charge to you, to rectify any such defect in products purchased in the United States, U.S. Military Exchanges, and Canada.
The warranty excludes the use of the product for commercial purposes, wear and tear items like brush rolls, belts, bags, filters, improper maintenance, damage due to misuse, acts of nature or vandalism, or events beyond Royal Appliance Mfg. Co.'s control. It also doesn't cover actions or omissions by the product's owner, usage outside the country of purchase, or resale by the original owner. Additionally, it doesn't include pickup, delivery, transportation, or house calls. This warranty doesn't apply to products bought outside the United States, its territories, possessions, or from sources other than a U.S. Military Exchange or Canada. Furthermore, it doesn't apply to products bought from unauthorized retailers, dealers, or distributors of Royal products. The warranty is non-transferable and cannot be assigned to others. Please note that some states may not allow the exclusion of consequential damages, so the above exclusion may not be applicable to you. This warranty grants you specific rights, and you may have additional rights that differ from state to state.
Our claim assistance covers all Dirt Devil products, including:
| Product name |
|---|
| Upright Vacuums |
| Stick Vacuums |
| Hand Vacuums |
| Pet Vacuums |
| Cordless Vacuums |
| Steam Cleaners |
| Mops |
| Air Purifiers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dirt Devil logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dirt Devil.