Step 1:

  • Creating an account on the official website is a prerequisite for contacting the Google Chromecast customer support team, and it will be more convenient if you already have one.

  • If your package doesn't include a tracking number, you can utilize the estimated delivery date range found in your Google Store order history to monitor the status of your order.

  • Whether you wish to cancel or modify your order, Google Chromecast offers customers the convenience of making adjustments or canceling their orders. 

Step 2:

  • You have the option to return most items bought from the Google Store within a 15-calendar-day period commencing from the date of receipt. 

  • Upon receiving your item, Google will provide you with further details regarding your refund.

  • After you've received the confirmation message, please allow up to 48 hours for updates on your refund status.

Step 3:

  • The help center is structured into several sections to provide answers to your queries.

  • These sections encompass topics like subscriptions and installations, promotions, repairs or replacements, orders and deliveries, recycling, and other informative categories.

  • You will be able to see the Contact Us option, which provides call-back or chat options at the end of the help center.

  • Pick the one that is convenient for you, but you may have to wait for more than one minute to receive a response from them after addressing your issues in the given box.

  • During the warranty process, Google Chromecast may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.

Google Chromecast Warranty Period:

  • Google Chromecast offers 1-year limited warranty

Google Chromecast Contact Information:

Contact Address

1600 Amphitheatre Parkway,
Mountain View, CA-94043,
USA.

Chat or Submit a Claim

If you are having trouble contacting Google Chromecast, submit a claim here.

What is covered under the Google Chromecast Warranty?

Google Chromecast warranty is applicable to:

  • Defects in materials and workmanship
  • Return, repair, or replacement
  • Regions where Google products are sold
  • Purchases from Google or authorized resellers

What is NOT covered under the Google Chromecast Warranty?

Google Chromecast will not be applicable to:

  • Regular wear and tear
  • Disassembly, or modifications
  • Unauthorized service by non-Google technicians
  • Water damage or contact with sharp objects
  • Excessive force, electrical irregularities, or extreme conditions

Products of Google Chromecast:

Our claim assistance covers all Google Chromecast products, including:

Product name
Phones
Pixel 9
Pixel 9 Pro Fold
Pixel 8 Pro
Pixel 8
Pixel 8a
Pixel 7a
Earbuds
Pixel Buds Pro 2
Pixel Buds A-Series
Speakers
Nest Mini
Nest Audio
Doorbells
Nest Doorbells
Thermostats

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Google Chromecast logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Google Chromecast.