The reason to have registration as the first and most important step is that it helps you overcome hurdles when making a warranty claim. It will also provide you with upcoming updates for your product.
The registration form contains your name, email, the type of product to be selected, serial number, and the date when the purchase was made.
Cyrus Audio allows returns for a refund or exchange within 30 days from the initial purchase date, provided you return the products along with a copy of the original invoice or invoice number.
Products must be unopened/unused and be returned in the original packaging. Additionally, the shipping cost for the defective item will be reimbursed to the account used for the original purchase. The processing time for the refund is 14 days after the products are received.
Please utilize the email or the provided form to contact them. You have three email options to choose from: support, sales, and marketing.
For clarity, you can find numerous answers to your questions on the FAQs page. Definitely, that page will be useful before contacting them.
During the warranty process, Cyrus Audio may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2 or 3-year warranty period.
2-year warranty on Classic and One Series
3-year warranty on XR Series and Turntable
Ermine Business Park, Huntingdon,
Cambridgeshire, England-PE29 6XY,
United Kingdom.
The Cyrus product warranty is straightforward, encompassing both labor and parts—both mechanical and electrical—throughout the warranty duration. The specific warranty periods may vary based on the terms and conditions of sale in each market.
The warranty terms are not responsible for damage caused by neglect, accidents, misuse, wear and tear, or incorrect installation, adjustment, or repair performed by unauthorized personnel. Any unauthorized servicing will lead to a loss of warranty coverage. Additionally, the warranty does not cover liability for damage or loss occurring during transit to or from the purchaser. Furthermore, it excludes consequential damage, loss, or injury arising from or in conjunction with the use of this equipment.
Our claim assistance covers all Cyrus Audio products, including:
| Product name |
|---|
| Streamers |
| Power Amplifiers |
| Power Supplies |
| CD Players |
| Pre or Amplifiers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cyrus Audio logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cyrus Audio.