• 06 Dec, 2023

You've reached the ideal destination to initiate the warranty claims with Cyrus Audio.

3 Simple Steps for Cyrus Audio Warranty Claim:

Step 1:

  • The reason to have registration as the first and most important step is that it helps you overcome hurdles when making a warranty claim. It will also provide you with upcoming updates for your product.

  • The registration form contains your name, email, the type of product to be selected, serial number, and the date when the purchase was made.

Step 2:

  • Cyrus Audio allows returns for a refund or exchange within 30 days from the initial purchase date, provided you return the products along with a copy of the original invoice or invoice number.

  • Products must be unopened/unused and be returned in the original packaging. Additionally, the shipping cost for the defective item will be reimbursed to the account used for the original purchase. The processing time for the refund is 14 days after the products are received.

Step 3:

  • Please utilize the email or the provided form to contact them. You have three email options to choose from: support, sales, and marketing.

  • For clarity, you can find numerous answers to your questions on the FAQs page. Definitely, that page will be useful before contacting them.

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    Warranty Now

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Email Support

support@cyrusaudio.com

For further info, Kindly Get in touch with them via this email.

Contact Address

Ermine Business Park, Huntingdon,
Cambridgeshire, England-PE29 6XY,
United Kingdom.

What is covered under the Cyrus Audio Warranty?

The Cyrus product warranty is straightforward, encompassing both labor and parts—both mechanical and electrical—throughout the warranty duration. The specific warranty periods may vary based on the terms and conditions of sale in each market.

  • 2-year warranty on Classic and One Series

  • 3-year warranty on XR Series and Turntable

What is NOT covered under the Cyrus Audio Warranty?

The warranty terms are not responsible for damage caused by neglect, accidents, misuse, wear and tear, or incorrect installation, adjustment, or repair performed by unauthorized personnel. Any unauthorized servicing will lead to a loss of warranty coverage. Additionally, the warranty does not cover liability for damage or loss occurring during transit to or from the purchaser. Furthermore, it excludes consequential damage, loss, or injury arising from or in conjunction with the use of this equipment.

About Cyrus Audio

Cyrus Audio, a renowned high-end audio brand headquartered in Cambridgeshire, England, has been a prominent player in the audio industry for nearly four decades. Introducing the original Cyrus One amplifier in 1984 marked the beginning of their journey, swiftly positioning them as a company dedicated to delivering exceptional quality for discerning music enthusiasts. Since then, they have consistently designed and manufactured award-winning audio products. Their skilled Research and Development (R&D) team has pioneered numerous industry innovations over the years, and they persist in pushing the limits of technology to enhance the music experience for their customers.

Products of Cyrus Audio

Streamers Power Amplifiers Power Supplies CD Players Pre or Amplifiers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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