Your first and foremost step is registration as it offers numerous benefits, ranging from the extension of your warranty to the amplification of the repair and care protection plan.
Following registration, your warranty is extended to a 10-year guarantee on free parts from the 2-year standard guarantee. Initial repair and ongoing care can also be provided for one or more home appliances.
All appliances that are registered within 60 days from the date you make the purchase are eligible for an extended warranty plan.
Access the appliance instruction manual directly from the website in PDF format. Choose the product line, and select either the name or code of the appliance you wish to learn more about.
The expert Candy engineers finish the repair services within two days at your home, taking from 30 to 60 minutes using genuine Candy parts.
The technical assistance team provides you with solutions through WhatsApp, Email, live chat, or over the phone. They maintain a distinct number for the appliances that fall out of warranty or guarantee coverage.
Rather than going to each department, you can access the relevant department through the technical support page, which covers care and maintenance, accessories, spare parts, and much more.
During the warranty process, Candy Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year warranty period.
12-month standard guarantee on services, parts, and labour
2-year guarantee on new appliances
For further info, Kindly Get in touch with Candy Appliances via this email.
[email protected]302 Bridgewater Place, Birchwood Park,
Warrington-WA3 6XG,
United Kingdom.
If you are having trouble contacting Candy Appliances, submit a claim here.
During the initial one-year guarantee period, authorized Candy engineers will replace any faulty parts at no cost, excluding items prone to normal wear and tear, like interior lamps. From the second to the tenth year, replacement parts will be provided free of charge only if installed in the UK or the Republic of Ireland by Candy, and the associated labor fees are paid. To avail yourself of the guarantee benefits, you must furnish evidence of the purchase date, and the appliance must have been supplied, maintained, and operated in compliance with Candy's instructions.
The guarantee explicitly excludes coverage for accidental damage, loss, or damage resulting from the product's breakdown. It does not apply to faults arising from improper installation or misuse of the machine, any unauthorized repair or interference by individuals not authorized by the manufacturer, the use of non-original manufacturer's parts fitted to the machine, non-domestic use of the machine, operation at an incorrect voltage, and the consequences of using the machine for any purpose other than those explicitly described in the instruction manual.
Our claim assistance covers all Candy Appliances products, including:
| Product name |
|---|
| Refrigerators |
| Freezers |
| Wine Coolers |
| Washing Machines |
| Washer Dryers |
| Dryers |
| Dishwashers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Candy Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Candy Appliances.