3 Simple Steps for CTO Lighting Warranty Claim

Step 1:

• You can opt for either an exchange or a refund by adhering to the return policy. The return policy has a time period of 28 days to return the products that have not been damaged.

• The third-party courier services are used by CTO Lighting for delivery jobs. The delivery time is not constant and varies according to the distance of the customer's location and clearance.

Step 2:

• The customer support team members should be approached if you still have problems. The form requires you to fill up personal, residential, and contact details.
  

• To your right side, booking an appointment and working timings have been provided for your convenience.

Step 3:

• You should alert the sales department within 48 hours from the date the products are delivered to you about receiving the damaged or incorrect products via email or phone.

• The products fail to be used in accordance with the instructions provided in the manuals will void the warranty.

CTO Lighting Warranty Period:

• 12-month guarantee

Real Experiences with CTO Lighting Warranty Claims:

Typical Processing Time: Claims are handled after defect verification, with repair or replacement provided once the issue is assessed and approved.

Reason for Common Delays: Delays usually occur due to inspection requirements, determining defect vs misuse, or incomplete claim details.

Helpful Tip to make the claim easier: Report the issue early with purchase details and clear defect explanation to avoid delays or rejection.

Required Documents for Your CTO Lighting Warranty Claims:

• Proof of purchase (invoice or order confirmation)

• Product details (model/type of lighting fixture)

• Description of the defect or issue