3 Simple Steps for CTO Lighting Warranty Claim:

Step 1:

  • You can opt for either an exchange or a refund by adhering to the return policy. The return policy has a time period of 28 days to return the products that have not been damaged.

  • The third-party courier services are used by CTO Lighting for delivery jobs. The delivery time is not constant and varies according to the distance of the customer's location and clearance.

Step 2:

  • The customer support team members should be approached if you still have problems. The form requires you to fill up personal, residential, and contact details.

  • To your right side, booking an appointment and working timings have been provided for your convenience.

Step 3:

  • You should alert the sales department within 48 hours from the date the products are delivered to you about receiving the damaged or incorrect products via email or phone.

  • The products fail to be used in accordance with the instructions provided in the manuals will void the warranty.

  • During the warranty process, CTO Lighting may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 020 7686 8700

Mon-Thu: 8:30am - 5:30pm, Fri: 8:30am - 3:30pm

Chat or Submit a Claim

If you have trouble contacting CTO Lighting, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

Useful Links:

What is covered under the CTO Lighting Warranty?

CTO Lighting Ltd and CTO Lighting Bv assure that their products are manufactured in compliance with the latest international standards. Any components experiencing faults, not resulting from the client's negligence, within the 12-month guarantee period will be repaired or replaced at their discretion.

  • 12-month guarantee

What is NOT covered under the CTO Lighting Warranty?

The manufacturer categorically refuses to accept any liability for labor charges, onsite issues, out-of-pocket expenses, or damage incurred by defects under any circumstances, regardless of the cause.

About CTO Lighting

For a quarter-century since its establishment, CTO Lighting UK has committed to providing high-end fixtures for the world's most luxurious interiors. Proudly leading in contemporary lighting, their pieces, characterized by intelligent design and superb British craftsmanship, stand the test of time and transcend fleeting trends. Their chandeliers bring a contemporary flair to traditional fixtures, preserving their confident and ornamental essence. Over centuries, chandeliers have symbolized sophistication and glamour. Their iconic chandeliers can serve as alternatives to pendant lighting fixtures or be used as captivating focal points.

Products of CTO Lighting

Cascata Chandelier Torres Floor Light Roma Pendant Carapace Wall Anvers Wall Small

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CTO Lighting logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CTO Lighting.