You can opt for either an exchange or a refund by adhering to the return policy. The return policy has a time period of 28 days to return the products that have not been damaged.
The third-party courier services are used by CTO Lighting for delivery jobs. The delivery time is not constant and varies according to the distance of the customer's location and clearance.
The customer support team members should be approached if you still have problems. The form requires you to fill up personal, residential, and contact details.
To your right side, booking an appointment and working timings have been provided for your convenience.
You should alert the sales department within 48 hours from the date the products are delivered to you about receiving the damaged or incorrect products via email or phone.
The products fail to be used in accordance with the instructions provided in the manuals will void the warranty.
12-month guarantee
9 Cloudesley Road,
London-N1 0FH, United Kingdom.
Let Warranty Valet assist you in claiming CTO Lighting warranty hassle-free.
CTO Lighting warranty covers:
CTO Lighting warranty does not extend to:
Our claim assistance covers all CTO Lighting products, including:
| Product name |
|---|
| Cascata Chandelier |
| Torres Floor Light |
| Roma Pendant |
| Carapace Wall |
| Anvers Wall Small |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CTO Lighting logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CTO Lighting.