Only products in perfect and saleable condition, with the original packaging and guidance when needed, are accepted for return. You cannot return the products yourself unless you obtain permission from the customer service team after contacting them via email or phone.
Permission means Case Furniture sends you return authorization and instructions that explain how the return process should be done. You should bear the costs related to returning goods. You can avail of any one of their choices which are a refund, return, or exchange.
A replacement will be arranged upon the receipt of damaged or faulty goods as soon as you inform the customer service team. Unfortunately, individuals with gift coupons have no other way to receive an exchange or a refund.
A full refund or 20 percent deduction from the original selling price will not be provided if the products are not in a condition to be resold.
The list of ineligible products for return includes non-faulty made-to-order items or customized items, such as upholstered chairs and sofas. Your statutory products will not be affected by the return policy.
Case Furniture provides you with four alternatives to get in touch with the customer support team: phone, email, video call, or making a direct entry into the office. You will be able to see the form as you scroll down.
During the warranty process, Case Furniture may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year warranty period.
2-year warranty
23 East Hill,
London-SW18 2HZ,
United Kingdom.
Let Warranty Valet assist you in claiming Case Furniture warranty hassle-free.
Case Furniture ensures that its products are devoid of defects in materials or workmanship. This warranty remains applicable from the delivery date to the initial purchaser and is non-transferable. Case Furniture, at its discretion and without charge, will either repair or replace any product, part, or component that malfunctions under standard usage. In cases where repair or replacement is not feasible from a commercial standpoint, Case Furniture will offer a refund or credit for the affected product. The warranty is non-transferable and applies solely to the original purchaser who acquires a product from Case Furniture or a Case Furniture Authorized Reseller for personal use, excluding any intentions for resale, remarketing, or distribution.
The warranty provided by Case Furniture does not extend to cover product defects, damage, or loss resulting from various circumstances. These include normal wear and tear, failure to adhere to the manufacturer's instructions and guidelines during application, installation, and reconfiguration, as well as instances of abuse, misuse, or accidents, such as using the product in unsuitable environments or conditions. Additionally, alterations or modifications to the product and the substitution of unauthorized non-Case Furniture components in an integrated product solution are excluded from the warranty coverage. Furthermore, variations in surface materials and the use of the Customer's own non-standard textiles and materials (COM) are not included, unless specifically warranted by the original supplier for material properties such as quality, colorfastness, shade variations, puddling, wrinkling, or abrasions.
Our claim assistance covers all Case Furniture products, including:
| Product name |
|---|
| Floor Lights |
| Pendant Lights |
| Mirrors |
| Desks |
| Office Chairs |
| Dining Chairs |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Case Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Case Furniture.