Atelier de Troupe never accepts products for return or exchange regardless of whether they are lighting or furniture items as all products are handcrafted.
Clients bear the responsibility of meeting all shipping expenses accumulated during the transaction. The FAQs section has provided solutions to all troubles.
Any damage arising from improper installation or assembly by the customer or external parties is not covered by the warranty.
The warranty does not extend to damages caused by unsuitable weather or improper environments. Changes in the appearance of natural and un-lacquered finishes, subject to aging, are not covered.
Furthermore, any components acquired separately from their light fixtures and incorporated into the original product are not included in the warranty coverage.
For general inquiries and sales-related questions, it is advisable to reach out to the customer support team.
1-year warranty on fixture
19 Mercer Street,
New York, NY-10013,
USA.
Let Warranty Valet assist you in claiming Atelier De Troupe warranty hassle-free.
The fixture warranty encompasses the repair or replacement of products and/or components found to be defective, excluding coverage for installation. The warranty period commences from the date of purchase, providing assurance for the specified duration against potential issues with the fixture's functionality or components.
The warranty becomes void in cases of damages resulting from the use of inappropriate cleaning solutions or methods. Damage to fixtures or fixture components due to incorrect light bulb usage or wattage is also excluded, although provided light bulbs in the US undergo control testing for environmental suitability, with the maximum wattage clearly marked.
Our claim assistance covers all Atelier De Troupe products, including:
| Product name |
|---|
| Château Chair |
| Château Lounge |
| CASA Dining Chair |
| CASA Dining Table |
| CASA Bistro Table |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Atelier De Troupe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Atelier De Troupe.