Atelier de Troupe never accepts products for return or exchange regardless of whether they are lighting or furniture items as all products are handcrafted.
Clients bear the responsibility of meeting all shipping expenses accumulated during the transaction. The FAQs section has provided solutions to all troubles.
Any damage arising from improper installation or assembly by the customer or external parties is not covered by the warranty.
The warranty does not extend to damages caused by unsuitable weather or improper environments. Changes in the appearance of natural and un-lacquered finishes, subject to aging, are not covered.
Furthermore, any components acquired separately from their light fixtures and incorporated into the original product are not included in the warranty coverage.
For general inquiries and sales-related questions, it is advisable to reach out to the customer support team.
During the warranty process, Atelier De Troupe may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Atelier De Troupe, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The fixture warranty encompasses the repair or replacement of products and/or components found to be defective, excluding coverage for installation. The warranty period commences from the date of purchase, providing assurance for the specified duration against potential issues with the fixture's functionality or components.
1-year warranty on fixture
The warranty becomes void in cases of damages resulting from the use of inappropriate cleaning solutions or methods. Damage to fixtures or fixture components due to incorrect light bulb usage or wattage is also excluded, although provided light bulbs in the US undergo control testing for environmental suitability, with the maximum wattage clearly marked.
Atelier de Troupe stands as a distinctive brand specializing in lighting and furniture, drawing inspiration from Modernism, Art Deco, and cinema, and adopting a narrative-driven ethos in its collections. Every product is meticulously designed by Atelier de Troupe, prioritizing natural materials, meticulous craftsmanship, and sustainable production practices. Each piece is tailored to order by their skilled artisans in Los Angeles, reflecting a steadfast commitment to enduring quality.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Atelier De Troupe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Atelier De Troupe.