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3 Simple Steps for Co-op Cycles Warranty Claim
Step 1:
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Locate your proof of purchase, such as a physical receipt, online order confirmation, or the credit card used; REI Co-op Members can typically have their purchase history looked up via their member number.
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Identify the specific REI Co-op or Co-op Cycles model and the nature of the defect; the warranty specifically covers manufacturing flaws in materials and workmanship.
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Ensure the product has been used for its intended purpose; the guarantee does not cover ordinary wear and tear, or damage resulting from accidents, misuse, or improper care.
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Note that for bicycles, assembly must have been performed by a professional or as intended by the factory to ensure the structural integrity of the frame and components.
Step 2:
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Clean your gear before presenting it for evaluation; REI strictly requires that all returned items—even those with defects—be laundered or wiped down for the health and safety of their staff.
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For Co-op Cycles, visit a local REI Bike Shop; every bike sold at REI includes one year of free adjustments to help differentiate between a setup issue and a true manufacturing defect.
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Capture photos of the defect if you are initiating a return by mail; clear visuals help the customer service team provide an initial assessment before you ship the item.
Step 3:
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To start a claim, bring your item to any REI retail location or visit REI.com/returns to initiate an online mail-in return using a pre-paid shipping label.
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For complex repairs on technical apparel or tents, ask about REI's specialized repair partners, such as Rainy Pass Repair, which can often restore gear to factory standards.
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If you are an REI Co-op Member, take advantage of the extended satisfaction window (up to one year for most new items) to ensure your gear meets your performance expectations.
Co-op Cycles Warranty Period:
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Most new items (including e-bikes): 365 days for REI Co-op Members, 90 days for Non-Members
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Outdoor electronics: 90 days for all customers
Co-op Cycles Contact Information:
Contact Address
REI Co‑op Headquarters
1700 45th St E
Sumner, WA 98352
USA
Useful Links:
What is covered under the Co-op Cycles Warranty?
These are covered in the REI Co-op warranty policy
- Manufacturing Defects: Protection against factory-born flaws in materials or workmanship for the reasonable life of the product.
- Co-op Cycles Support: All bikes include "Coast to Coast Support," featuring one year of free adjustments at any REI store.
- 100% Satisfaction Guarantee: Members have 365 days (and non-members 90 days) to return new items if they are not satisfied with the performance.
- E-Bike Components: Electronic drive systems on Co-op Cycles are generally covered against manufacturing defects within the standard warranty window.
What is NOT covered under the Co-op Cycles Warranty?
These are NOT covered in the REI Co-op warranty policy
- Ordinary Wear & Tear: Damage that occurs naturally over time through frequent use, such as fading, thinning fabric, or worn tire tread.
- Accidental Damage: Rips from branches, drops on rocks, or damage from improper storage (e.g., mold/mildew) are not considered defects.
- Re/Supply (Used Gear): Items purchased through the in-store Re/Supply program are sold "as-is" and are final sale with no warranty.
- Outdoor Electronics (90 Days): Regardless of membership status, electronics like GPS watches and bike trainers have a strict 90-day return and defect window.
Products of Co-op Cycles:
Our complete claim assistance covers all Co-op Cycles products, including:
| Product name |
|---|
| Backpacks |
| Tents & camping gear |
| Outdoor clothing & footwear |
| Biking/ climbing /hiking & snow sports gear |
| Kayaks/ paddleboards & water gear |
| Fitness & travel accessories |
| REI Co‑op branded gear and products |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Co-op Cycles logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Co-op Cycles.