Your invaluable watches have to be enrolled in the registration form. Registering provides customers with an extra one-year warranty, free of charge, in addition to the existing five-year limited warranty, offering enhanced benefits.
Registration is open exclusively to individuals who have been residing within the United States.
To check the status of your order, you will need to provide your order number, email address, and the billing zip code associated with your purchase.
Products can be returned, given that they are in their original condition and were acquired from the official website. Please ensure that any gift with purchase items is also included in the return; failure to return any of these items may result in additional charges.
Please allow up to a two-week processing time for your return to be completed. It's important to note that Gift Cards and charges for expedited shipping (UPS 2-Day and UPS Overnight) are non-refundable.
Registered users can initiate the procedure by logging in, while guest users are permitted to follow the process they used when tracking their orders.
The form, which includes information about the country, name, email, and a comment box, must be submitted to contact the customer service department.
As a result of the exceptionally high call volume, please be advised that you may encounter longer-than-usual waiting times.
1-year limited warranty on Citizen clocks
2-year limited warranty on CZ smart
5-year limited warranty on Citizen watches
1000 West 190th Street,
Torrance, CA-90502,
USA.
The limited warranty is applicable to purchases made in the United States, Canada, United Kingdom, Ireland, the Caribbean, and Mexico, specifically from authorized retailers of Citizen Watch Company. Citizen Watch guarantees that this watch (with exceptions for the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components, or any accessories) is free from material and workmanship defects and adheres to the specified timekeeping accuracy mentioned in the instructions for a duration of five years, starting from the original retail purchase date within the authorized sales regions. If the watch exhibits a defect due to regular usage, Citizen Watch will, at their discretion, either regulate, adjust, repair or replace the movement, as needed, within a reasonable timeframe when the watch is returned during the warranty period. It's important to note that any photocopies or original warranty certificates that appear to have been altered will not be honored.
The warranty does not cover various circumstances, including damage, whether accidental or otherwise, to the watch while in the possession of a consumer if it was not caused by a defect in material or workmanship. It also excludes damage resulting from accidents, misuse, tampering, or the failure to adhere to care and special handling instructions provided. Moreover, any damage or scratches to the case, crystal, bracelet, strap, or other components caused by wear or accidents are not covered. For watches not labeled as 'water-resistant' on the case back, any moisture damage, or damage in 'water-resistant' models due to opening the watch or damage to broken components, is not included in the warranty. The warranty also doesn't cover damage arising from the consumer's failure to have the watch serviced at their own expense, as per the specified schedule of regular maintenance. Finally, any damage caused by repairs or alterations conducted by individuals other than those at one of the Authorized Service Centers listed in the provided booklet is not within the scope of the warranty.
Our claim assistance covers all Citizen Watch products, including:
| Product name |
|---|
| Automatic Watches |
| Brycen |
| Super Titanium Armor |
| Promaster Tsuno Chrono Racer |
| Promaster Dive |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Citizen Watch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Citizen Watch.