An online catalog and additional functions will be accessible to you following your completion of the product registration. Business customers are able to register in trade volumes only.
Regular customers must establish a 30-day account by completing the credit application form provided in PDF format. Email and password are sufficient for logging in.
You must inform them about the product return you intend to make within 14 days of receipt, and the item should be in a resellable condition. A credit to your account or credit card will be made in Australian currency.
If you return unwanted merchandise, paying for the return shipping is your responsibility, which means you may have to pay a 20 percent restocking fee.
Whether the product is damaged or has an error due to picking, it is eligible for replacement based on your request. Getting approval from them before returning the product is important; otherwise, the product will not be accepted, and no replacements will be provided.
For any queries, the customer support team is ready to address them. They recommend you fill out the provided form, including your name, residential address, and a large comment box.
You have the option to contact them either through email or by initiating a direct phone call to their designated contact number.
Weatherdon is ready to address any issues you might have, including product downtime, system malfunctions, product errors, non-functional products, or operational problems.
1-year warranty on kettles, toasters, hairdryers
For further info, Kindly Get in touch with Nero Electricals via this email.
[email protected]PO Box 101,
Crows Nest, NSW-1585,
Australia.
If you are having trouble contacting Nero Electricals, submit a claim here.
The manufacturer offers a warranty aligned with the legislation of the customer's country of residence, beginning from the date of sale to the end user. The warranty specifically addresses defects in material or workmanship. Authorized service centers are exclusively permitted to conduct repairs covered by the warranty. To initiate a warranty claim, the original purchase bill (indicating the purchase date) must be provided.
The warranty excludes coverage for normal wear and tear, as well as instances of incorrect use, such as overloading the appliance or utilizing non-approved accessories. Damage resulting from force or external influences is also not covered. Additionally, any damage caused by the failure to adhere to the user manual guidelines or by the partial or complete dismantling of the appliances is excluded from warranty protection.
Our claim assistance covers all Nero Electricals products, including:
| Product name |
|---|
| Kettles |
| Coffee Machines |
| Hairdryers |
| Alarm Clocks |
| Lamps |
| Toasters |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nero Electricals logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nero Electricals.