• 22 Nov, 2023

Considering filing a warranty claim for your Nero product? Here's a guide to keep you informed!

3 Simple Steps for Nero Electricals Warranty Claim:

Step 1:

  • An online catalog and additional functions will be accessible to you following your completion of the product registration. Business customers are able to register in trade volumes only.

  • Regular customers must establish a 30-day account by completing the credit application form provided in PDF format. Email and password are sufficient for logging in.

Step 2:

  • You must inform them about the product return you intend to make within 14 days of receipt, and the item should be in a resellable condition. A credit to your account or credit card will be made in Australian currency.

  • If you return unwanted merchandise, paying for the return shipping is your responsibility, which means you may have to pay a 20 percent restocking fee.

  • Whether the product is damaged or has an error due to picking, it is eligible for replacement based on your request. Getting approval from them before returning the product is important; otherwise, the product will not be accepted, and no replacements will be provided.

Step 3:

  • For any queries, the customer support team is ready to address them. They recommend you fill out the provided form, including your name, residential address, and a large comment box.

  • You have the option to contact them either through email or by initiating a direct phone call to their designated contact number.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

02 9906 2202

Place a call to get more support for warranty claim

Contact Address

PO Box 101,
Crows Nest, NSW-1585,

What is covered under the Nero Electricals Warranty?

The manufacturer offers a warranty aligned with the legislation of the customer's country of residence, beginning from the date of sale to the end user. The warranty specifically addresses defects in material or workmanship. Authorized service centers are exclusively permitted to conduct repairs covered by the warranty. To initiate a warranty claim, the original purchase bill (indicating the purchase date) must be provided.

  • 1-year warranty on kettles, toasters, hairdryers

What is NOT covered under the Nero Electricals Warranty?

The warranty excludes coverage for normal wear and tear, as well as instances of incorrect use, such as overloading the appliance or utilizing non-approved accessories. Damage resulting from force or external influences is also not covered. Additionally, any damage caused by the failure to adhere to the user manual guidelines or by the partial or complete dismantling of the appliances is excluded from warranty protection.

About Nero Electricals

Founded in 1975, Weatherdon is a family-owned and operated business that strives to offer a diverse selection of stylish, high-quality products to the hotel, hospitality, aged care, and office markets. Their Botany warehouse, along with local supply partners, enables them to provide customers with competitive pricing and exceptional customer service, ensuring prompt delivery. In 2018, Weatherdon expanded its presence to New Zealand. Notable Weatherdon brands include Nero, Compass, and Connoisseur.

Products of Nero Electricals

Kettles Coffee Machines Hairdryers Alarm Clocks Lamps Toasters

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nero Electricals logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nero Electricals.