3 Simple Steps for Chacos Warranty Claim

Step 1:

  • To initiate a formal review of your footwear, you should navigate to theWarranty Claim portal to document your specific model and contact information.

  • Formally documenting your hardware through this digital registry is a necessity for the technical team to issue a Service Authorization (SA) number, which is required for all inbound shipments.

  • Validating your purchase through the official portal ensures your request is linked to a secure profile, allowing you to note your specific warranty request before sending the items to the specialized Michigan facility.

Step 2:

  • Prior to initiating a claim, verify that the issue involves a manufacturing defect in materials or workmanship rather than normal wear and tear, fit issues, or damage from third-party modifications.

  • Capture high-fidelity evidence of the failure by inspecting the outsole, webbing, and hardware; it is vital to remember that products worn past the point of reasonable repair may be ineligible for factory coverage.

  • Compiling your diagnostic notes and providing a credit card for the initial authorization allows the specialists to conduct a first-hand evaluation; if the issue is deemed a defect, the repair or replacement will be provided free of charge.

Step 3:

  • To secure your service documentation, navigate to the official Contact Us website or fill out the Defective Order Form to finalize your claim submission.

  • Securely packaging your footwear with the Service Authorization (SA) clearly marked on the exterior ensures that the materials are processed efficiently by the warranty specialists upon arrival.

  • After your footwear is verified at the repair center, a specialist will determine if the product will be fixed or replaced at their discretion; for further inquiries, you can engage with the expert support team via their official email or toll-free assistance line.

Chacos Warranty Period:

  • Lifetime of the Product.

How to claim Chacos Warranty

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Chacos Contact Information:

Email Support

rechaco@chacos.com

Phone Number

(888) 211–9211

Monday – Friday, 9:00 AM – 8:00 PM ET / Saturday-Sunday 9.00 AM -6.00 PM ET

Contact Address

9300 Courtland Dr NE
Rockford, MI 49341

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Chacos warranty hassle-free.

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What is covered under the Chacos Warranty?

Eligible for Coverage: The Chaco Quality Guarantee

  • Materials and Workmanship Protection: Comprehensive coverage against defects for the entire practical life of the product.
  • Factory Repair or Replacement: Approved claims are resolved with a professional repair or a brand-new replacement at the manufacturer's discretion.
  • Specialist Evaluation: Every claim receives a first-hand technical review by factory experts to determine the best functional resolution.
  • Authorized Seller Assurance: Protection extends to all genuine products purchased directly or through an authorized retail network in the United States.
  • ReChaco Restoration Access: Integration with a world-class repair facility that can extend the life of your footwear through strap and sole replacements.

What is NOT covered under the Chacos Warranty?

Exclusions: Protection Limitations

  • Normal Wear and Tear: The guarantee does not cover the natural breakdown of materials, tread smoothing, or cosmetic aging from regular outdoor use.
  • Fit and Comfort Issues: Problems related to sizing, arch height preference, or initial comfort are not eligible for warranty coverage.
  • Unauthorized Modifications: Coverage is void if the footwear has been repaired or altered by anyone other than Chaco or a certified cobbler.
  • Unauthorized Internet Sellers: The warranty may be rejected for products acquired through unauthorized websites or second-hand marketplaces.
  • Worn Past Repair: Footwear that has been utilized beyond the point of functional restoration is typically ineligible for further warranty claims.
  • Incidental Repair Fees: While warranty repairs are free, a fee will be applied if the specialists determine the damage is not a result of a factory defect.

Products of Chacos:

Our complete claim assistance covers all Chacos products, including:

Product name
Z/Sandals
Hiking Boots
Flip Flops
Clogs
Chillo Slides

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Chacos logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Chacos.