3 Simple Steps for Cerwin-Vega Warranty Claim

Step 1:

• Confirm your product was purchased as brand-new, first-quality merchandise from Cerwin-Vega directly or an authorized dealer factory reconditioned items are also covered, but come with a limited warranty and must be clearly marked as such at the time of purchase.

  Verify that your product's serial numbers, product stickers, and manufacturer seals are intact and unaltered; any tampering, removal, or modification of these will immediately void your warranty.

  Ensure your product has not been subjected to misuse, abuse, improper installation, or operation, physical damage such as burnt voice coils, punctured surrounds, broken terminals, bent or broken frames, ripped spiders, or damaged back plates is not covered.

Step 2:

• Visit the Cerwin-Vega website or click here to register your product and place your purchase details on record for faster warranty and support processing.

  Complete your registration with your product model, serial number, and date of purchase to ensure your warranty is properly activated and documented.

  If your product needs to be returned, pack it securely and ship it to the address provided by the support team. The customer is responsible for all shipping charges on defective merchandise sent to Cerwin-Vega or the manufacturer.

Step 3:

• Contact Cerwin-Vega customer service by email with your full name, contact information, product model, serial number, and a clear description of the issue. The support team will assess your claim and advise on the best resolution.

  Depending on the nature of the issue and the specific product, Cerwin-Vega may repair, replace, or refund the item at its discretion.

  If your product needs to be returned, pack it securely and ship it to the address provided by the support team. The customer is responsible for all shipping charges on defective merchandise sent to Cerwin-Vega or the manufacturer.

Cerwin-Vega Warranty Period:

• Passive Speakers: 2 years from date of purchase

• Active Devices: 1 year from date of purchase

• Headphones: 1 year from date of purchase

• Factory Reconditioned Items: Limited warranty (terms apply)