You will be able to utilize the three different accessible methods for accessing warranty service provided by Canon, which include contacting the place of purchase, the Canon information center, or the online customer support team.
Defective products will be accepted for service under the warranty period only when you provide the bill of sale or other proof of purchase. Repairs for non-warranty Canon products will be conducted after providing a cost estimation, which you can either accept or reject.
You have a total of 28 days to return the products, which can be divided into two equal halves: the first half to receive the RMA number and the second half to ship the products back to the Canon online store, which also issues an RMA number.
Consumers should take care when packing the products. They must be placed in the original package along with all the original items that were delivered with the products, as well as a copy of the invoice/packing slip.
On the outside of the shipping package, the RMA number should be written, and using FedEx, UPS, or other delivery services that provide tracking information and insurance can be helpful for returning the products.
Canon will not refund the shipping and handling charges for the return of non-defective products. CD-ROMs and instruction manuals that are not defective cannot be returned or exchanged.
Creation of an account is ahead of the registration. To create an account, you need to provide a name, email, and password. Having an account enables you to easily register products, access support, and shop.
During the warranty process, Canon may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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If you have trouble contacting Canon, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Canon U.S.A., Inc. provides a limited warranty for the new or refurbished Canon-branded product included with this warranty, valid for purchases and use within the United States exclusively. This warranty covers defects in materials and workmanship under normal usage and service conditions. It applies only when the product is utilized alongside compatible computers, peripheral equipment, and software.
1-year limited warranty on EOS digital camera, Canon EF lenses, Cinema EOS cameras, and Broadcast lenses
The limited warranty does not extend to instances of loss or damage to the Product resulting from abuse, neglect, mishandling, improper packaging by the customer, alteration, accidents, electrical current fluctuations, improper usage, failure to adhere to operating or maintenance instructions outlined in Canon USA's user manual or accompanying documentation, or services conducted by individuals outside of Canon USA's repair facility or authorized service providers (ASF).
Canon, a Japanese multinational corporation headquartered in Ōta, Tokyo, specializes in optical, imaging, and industrial products, encompassing lenses, cameras, medical equipment, scanners, printers, and semiconductor manufacturing equipment. Since 1984, Canon has been engaged in the production and distribution of digital cameras, commencing with the RC-701. Subsequently, it introduced the PowerShot and Digital IXUS series. Furthermore, Canon is renowned for its EOS series of digital single-lens reflex cameras (DSLR), catering to both amateur and professional photographers. In-house, Canon designs and manufactures CMOS image sensors for its imaging products and operates three dedicated fabs in Japan.
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