The product registration is completed by entering the product serial number along with the bike shop details and personal information. The warranty for your bike, wheels, suspension, and more is secured through registration.
To initiate a warranty claim, the bicycle must be taken to an Authorized Cannondale Retailer located on the same continent where the bicycle was originally purchased.
The bicycle should be in an assembled state, reasonably clean, and in a sanitary condition. Additionally, it must be accompanied by the original, dated sales receipt for the bicycle.
The limited warranty is valid for the original owner of the bicycle and bicycles purchased from Authorized Cannondale Retailers. It cannot be handed over to anyone.
The bicycle owner is responsible for covering all labor charges associated with warranty service, including any transfer or installation of new components.
Initiate returns within 15 days from the date of receiving your bicycle or non-bicycle product to qualify for a refund as per the return policy. Return Authorizations (RA) are effective for a duration of fourteen calendar days following their issuance, which you can obtain from customer service.
Once the product has been received and inspected, refunds are issued via the original method of payment. Usually, this process is completed within 10 business days.
During the warranty process, Cannondale Bikes may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
One Cannondale Way,
Wilton, CT-06897,
USA.
If you have trouble contacting Cannondale Bikes, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Cannondale bicycles are covered by a warranty against manufacturing defects in materials or workmanship. Cannondale will either repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component available at that time. This limited warranty encompasses manufacturing defects occurring within the typical lifespan and usage of the product.
1-year limited warranty on paint and decals
3-year limited warranty on Frames of Gravity, Freeride, Downhill, Dirt Jump, and other ASTM Category Five Bicycles
5-year limited warranty on Swing Arms, Chainstays, Seatstays, and Shock Links of Full Suspension Frames
The limited warranty becomes invalid if the bicycle is exposed to abuse, neglect, improper repair, incorrect assembly, failure to follow proper maintenance as outlined in the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident, or other abnormal, excessive, or improper use. Furthermore, this limited warranty is nullified if the bicycle is utilized in a rental or bike-sharing program. Damage caused by normal wear and tear, including fatigue-related issues, is not covered.
Cannondale Bikes, a division of the Dutch conglomerate Pon Holdings, is an American company renowned for its bicycle offerings. Its main office is located in Wilton, Connecticut, with additional engineering facilities situated in Freiburg, Germany. Frames are manufactured in Taiwan, while bike assembly takes place in Taiwan, as well as in the USA and the Netherlands for respective local markets. While Cannondale is recognized for its high-end bicycles, they are no longer handcrafted in the US. Unlike many bicycle frame manufacturers that utilize a variety of materials such as steel or titanium, Cannondale specializes in aluminum and carbon fiber, a pioneering technology in which they excel. Over the years, Cannondale has introduced several innovative concepts to the market, many of which have since become industry standards.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cannondale Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cannondale Bikes.