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3 Simple Steps for Candy Warranty Claim
Step 1:
Verify that your appliance is within the applicable warranty period.
Ensure the product has been registered to qualify for extended parts coverage.
Keep your proof of purchase available, as it is required for warranty verification.
Step 2:
Report the appliance issue through Candy's warranty service process.
Provide product details, purchase information, and a description of the fault.
Ensure the appliance has been installed, maintained, and used according to Candy's instructions.
Step 3:
A Candy-approved engineer will inspect the appliance and assess the reported fault.
The claim will be reviewed to determine whether the issue is covered under warranty terms.
If approved, eligible defective parts will be repaired or replaced in accordance with the warranty policy.
Candy Warranty Period:
All Candy Appliances: 1-Year Manufacturer's Guarantee (parts, labor, and call-out service)
Registered Appliances: 10-Year Free Parts Guarantee (registration required, typically within 60 days of purchase)
Real Experiences with Candy Warranty Claims:
Typical Processing Time: Most warranty repairs are scheduled within a few days, with many repairs completed on the first visit if the required parts are available.
Reason for Common Delays: Common delays occur when replacement parts are unavailable, proof of purchase is missing, or additional inspections are needed to diagnose the fault.
Helpful Tip to make the claim easier: Register your appliance promptly, keep your purchase receipt, and have the model and serial number ready before contacting support.
Required Documents for Your Candy Warranty Claims:
Proof of purchase (receipt or invoice showing purchase date).
Candy Contact Information:
Contact Address
Global Headquarters: Via Comolli, 16 – 20861 Brugherio (MB), Italy.
R&D Center: Via Trento n. 20/A-22, 20871 Vimercate (MB), Italy.
Useful Links:
What is covered under the Candy Warranty?
Candy covers defects in materials and workmanship during normal household use.
- Manufacturing defects
- Material defects
- Workmanship defects
- Defective parts during the first year
What is NOT covered under the Candy Warranty?
Candy does not cover damage caused by misuse, improper installation, accidents, or unauthorized repairs.
- Accidental damage
- Loss or consequential damage resulting from a breakdown
- Improper installation
- Misuse or abuse
- Commercial or non-domestic use
- Operation at incorrect voltage
- Unauthorized repairs or modifications
- Use of non-genuine replacement parts
- Use outside the instructions provided in the manual
- Fair wear-and-tear items (such as interior lamps)
Candy Warranty FAQs
Does the Candy warranty cover washing machines and washer dryers?
Yes. Manufacturing defects in Candy washing machines, Candy smart washing machines, Candy washer dryers, and other laundry appliances may be covered under warranty. Normal wear and tear, misuse, and accidental damage are generally not included.
Are Candy refrigerators and fridge freezers covered under warranty?
Yes. Products such as Candy fridge freezers, Candy fridges, and other cooling appliances may qualify for warranty service if defects in materials or workmanship are identified.
Does the Candy warranty apply to kitchen appliances?
Yes. Eligible kitchen appliances, cooking appliances, built-in kitchen appliances, and other Candy home appliances may be covered under warranty if they develop manufacturing defects during the warranty period.
Can I file a warranty claim for Candy smart appliances?
Yes. Products in the Candy Smart range, including connected and smart home appliances, may qualify for warranty coverage if issues are caused by manufacturing or hardware defects.
Are built-in and major appliances covered under warranty?
Yes. Manufacturing defects in built-in appliances, major appliances, household appliances, and domestic appliances from Candy may be eligible for warranty support.
Does the warranty cover appliance parts and components?
Yes. Certain defects in original Candy washing machine parts, appliance components, and factory-installed parts may be covered when the issue results from faulty materials or workmanship.
Can I get warranty service for a Candy appliance purchased on sale?
Yes. Products purchased during appliance sales, kitchen appliance sales, washing machine sales, or promotional events may still qualify for warranty coverage if purchased through authorized retailers and accompanied by proof of purchase.
What types of damage are not covered under the Candy warranty?
The warranty generally does not cover accidental damage, misuse, improper installation, unauthorized repairs, cosmetic damage, normal wear and tear, or issues caused by failure to follow operating instructions.
Does the Candy warranty include repair services?
Yes. Eligible products may receive Candy repairs through authorized service centers when a covered manufacturing defect is confirmed under the warranty terms.
What do I need to submit a Candy warranty claim?
To file a warranty claim, you typically need proof of purchase, the appliance model and serial number, and details of the issue. This helps process claims for Candy washing machines, Candy fridge freezers, home appliances, kitchen appliances, and other eligible Candy products efficiently.
Products of Candy:
Our complete claim assistance covers all Candy products, including:
| Product name |
|---|
| Wash and Dry |
| Washing Machines |
| Washer Dryers |
| Dishwashers |
| Dryers |
| Cooling |
| Refrigerators |
| Freezers |
| Wine Coolers |
| Cook |
| Ovens |
| Microwaves |
| Hoods |
| Hobs |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Candy logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Candy.