Step 1:

  • Being an account holder can help you remove the barriers on the way to claim the warranty for Canada Goose Products. Just your name and email are sufficient for the account formation.

  • You can't make warranty claims at the stores or shops where the Canada Goose products are sold other than the online platform.

  • Under the warranty period, your product will be repaired free of charge.

  • However, in case the products exceed the warranty time period, the repair cost will be determined by the seller.

Step 2:

  • Products purchased starting from November 13th, 2023, are eligible for returns at any Canada Goose retail store until January 7th, 2024.

  • For online orders, it's essential to ensure that the return package is postmarked no later than January 7th, 2024.

  • Items acquired before November 13th, 2023, or after January 7th, 2024, will fall under the regular 30-day return policy.

  • You must ensure that the products you are about to return are unwashed and unworn with the original tags and that socks are in their original packaging when returning them.

  • Canada Goose takes 1-2 days and 5-7 days for the return and refund, respectively. Returns that are not authorized will not be handled.

Step 3:

  • Customer support provides you with three options to contact them: either by phone number, which is toll-free, by email, or via live chat, which is available 24/7. 

  • Other than these different means of contacting them, they are also available on social media platforms such as Instagram, Facebook, YouTube, Twitter, and Pinterest.

Canada Goose Warranty Period:

  • 30-day standard return policy

Canada Goose Contact Information:

Email Support

For further info, Kindly Get in touch with Canada Goose via this email.

[email protected]

Phone Number

+1-888-276-6297

Mon-Sat: 9am - 6pm (EST)

Contact Address

250 Bowie Avenue,
Toronto, ON-M6E 4Y2,
Canada.

  • Chat or Submit a Claim

    If you are having trouble contacting Canada Goose, submit a claim here.

What is covered under the Canada Goose Warranty?

Canada Goose warranty is applicable to:

  • Material and workmanship defects
  • Products purchased from an Authorized Retailer
  • The original owner
  • Free repair service
  • Replacement option available

What is NOT covered under the Canada Goose Warranty?

Canada Goose warranty excludes:

  • Improper care
  • Regular wear and tear
  • Improper handling
  • Removal of inside garment tags
  • Storage of the product while wet or in an airless environment

Products of Canada Goose:

Our claim assistance covers all Canada Goose products, including:

Product name
Socks
Bags
Hats
Scarves
Puffer Jackets
Boots
Sneakers

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Canada Goose logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Canada Goose.