The latest software updates, newly released products, and other information will be sent to you seamlessly once you complete the registration steps. They strive to address issues promptly whenever anything goes wrong.
For your registration to be done successfully, your name, email, country where you have stayed, serial number, and date when you bought the product need to be provided.
Cambridge Audio observes four different return policies as per the platforms where you make the purchase. You are going to see the return policy for the products purchased from the official website here.
The customer support must be contacted prior to commencing a money-back risk-free return process. You are fully qualified to claim the refund when your issue is not sorted out yet by filling up the form especially designated for refund purposes.
The products have to be in the original packaging, in a resalable condition, and should include all accessories. The 60-day period is the given time frame for return.
If you encounter any difficulties with one of their products, kindly visit their Support Hub. There, you can choose your product and explore an extensive range of FAQs and troubleshooting articles to find assistance.
You will have to get in touch with customer support for all kinds of inquiries. One day is the maximum limit for them to get back to you for an order or return assistance.
During the warranty process, Cambridge Audio may provide one of the following solutions: a warranty replacement or warranty service during the warranty period. They provide a 1-year warranty on batteries and a 2-year warranty on other electronic devices.
1-year warranty on batteries
2-year warranty on earbuds and charger, electronics, disc players, speakers, TV speakers, wireless speakers, and remotes
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United Kingdom.
Let Warranty Valet assist you in claiming Cambridge Audio warranty hassle-free.
Cambridge Audio provides a warranty for its products starting from the date of purchase, and the duration of the warranty may vary depending on the region of purchase. This warranty is applicable to products bought directly from Cambridge Audio through Cambridgeaudio.com or their Amazon stores. It covers the repair or replacement, at the discretion of Cambridge Audio, of any defective product resulting from faulty materials or workmanship within the specified warranty period. In cases where a specific part is no longer available, such as particular color variations, Cambridge Audio will substitute it with a functional replacement. It's important to note that due to the age of some devices, replacement might not always be feasible. In such instances, we will contact you directly to explore alternative options. It's crucial to understand that the warranty for your Cambridge Audio product is the responsibility of the retailer or dealer from whom you made the purchase.
The warranty does not cover instances of above-average wear and tear, accidental damage, or damage resulting from the use of the product outside its specified power rating. Additionally, any damage caused by external factors such as transit, weather conditions, electrical outages, or power surges is not covered. Failures resulting from circumstances beyond Cambridge Audio's control are also excluded from warranty coverage. The warranty does not extend to faults caused by negligent use, misuse, neglect, or careless operation of the machine. It also excludes issues arising from the use of parts not assembled or installed in accordance with Cambridge Audio's instructions. Repairs or alterations conducted by parties other than Cambridge Audio or its authorized agents are not covered by the warranty.
Our claim assistance covers all Cambridge Audio products, including:
| Product name |
|---|
| Network Players |
| Wireless Headphones |
| Turntables |
| Amplifiers |
| CD Players |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cambridge Audio logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cambridge Audio.