• 06 Dec, 2023

To register a product in Cambridge Audio and claim warranty, you can follow these steps.

3 Simple Steps for Cambridge Audio Warranty Claim:

Step 1:

  • The latest software updates, newly released products, and other information will be sent to you seamlessly once you complete the registration steps. They strive to address issues promptly whenever anything goes wrong.

  • For your registration to be done successfully, your name, email, country where you have stayed, serial number, and date when you bought the product need to be provided.

Step 2:

  • Cambridge Audio observes four different return policies as per the platforms where you make the purchase. You are going to see the return policy for the products purchased from the official website here.

  • The customer support must be contacted prior to commencing a money-back risk-free return process. You are fully qualified to claim the refund when your issue is not sorted out yet by filling up the form especially designated for refund purposes.

  • The products have to be in the original packaging, in a resalable condition, and should include all accessories. The 60-day period is the given time frame for return.

Step 3:

  • If you encounter any difficulties with one of their products, kindly visit their Support Hub. There, you can choose your product and explore an extensive range of FAQs and troubleshooting articles to find assistance.

  • You will have to get in touch with customer support for all kinds of inquiries. One day is the maximum limit for them to get back to you for an order or return assistance.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 20 7940 2200

Mon-Fri: 24/7

Contact Address

Gallery Court, Hankey Place,
London-SE1 4BB,
United Kingdom.

What is covered under the Cambridge Audio Warranty?

Cambridge Audio provides a warranty for its products starting from the date of purchase, and the duration of the warranty may vary depending on the region of purchase. This warranty is applicable to products bought directly from Cambridge Audio through Cambridgeaudio.com or their Amazon stores. It covers the repair or replacement, at the discretion of Cambridge Audio, of any defective product resulting from faulty materials or workmanship within the specified warranty period. In cases where a specific part is no longer available, such as particular color variations, Cambridge Audio will substitute it with a functional replacement. It's important to note that due to the age of some devices, replacement might not always be feasible. In such instances, we will contact you directly to explore alternative options. It's crucial to understand that the warranty for your Cambridge Audio product is the responsibility of the retailer or dealer from whom you made the purchase.

  • 1-year warranty on batteries

  • 2-year warranty on earbuds and charger, electronics, disc players, speakers, TV speakers, wireless speakers, and remotes

What is NOT covered under the Cambridge Audio Warranty?

The warranty does not cover instances of above-average wear and tear, accidental damage, or damage resulting from the use of the product outside its specified power rating. Additionally, any damage caused by external factors such as transit, weather conditions, electrical outages, or power surges is not covered. Failures resulting from circumstances beyond Cambridge Audio's control are also excluded from warranty coverage. The warranty does not extend to faults caused by negligent use, misuse, neglect, or careless operation of the machine. It also excludes issues arising from the use of parts not assembled or installed in accordance with Cambridge Audio's instructions. Repairs or alterations conducted by parties other than Cambridge Audio or its authorized agents are not covered by the warranty.

About Cambridge Audio

Cambridge Audio, a prestigious British manufacturer of top-tier audio equipment, traces its roots to Cambridge, England. In the early 1960s, a cohort of young technology graduates founded Cambridge Consultants, a high-technology research and development as well as prototyping business. Over the years, Cambridge Audio has collaborated with various brands, engaging in product development and hosting events at its Melomania venue space in London. The company expanded its global presence by establishing an office in Hong Kong in 2001 and another in mainland China in 2011. This strategic move enabled Cambridge Audio to have dedicated production and quality control engineers on-site, enhancing its manufacturing capabilities.

Products of Cambridge Audio

Network Players Wireless Headphones Turntables Amplifiers CD Players

Melissa Clifford

Warranty Claim Specialist

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