3 Simple Steps for Built NY Warranty Claim

Step 1:

• Confirm that your Built NY product has a defect in material or workmanship under normal use and care, as the lifetime limited warranty covers manufacturing defects only.

  Ensure your product is a Built NY-branded item. The warranty applies to Built NY products only and does not cover damage from misuse, accidents, or normal wear and tear.

  Locate your original proof of purchase and keep it handy, as it may be required to validate your warranty claim.

  Visit Builtny's warranty page to review the full warranty terms before proceeding with your return.

Step 2:

• Pack your defective item securely and ship it postage prepaid to the Built NY warranty return address. Customers are responsible for return shipping costs.

  Ensure the item is clearly identified as a warranty claim return and include any relevant purchase details inside the package to help the customer service team process your claim promptly.

  
  

Step 3:

• Once your defective item is received and verified, Built NY will replace it at no charge with the same item or an item of equal or better value.

  No additional fees are charged for the replacement item; the warranty covers the full cost of the replacement product.

  If you are not satisfied with your purchase for reasons other than a defect, Built NY also offers a no-questions-asked 90-day return policy on unused items purchased from builtny.com, with sale and clearance items eligible for return within 30 days.

  For returns outside the warranty process, follow the instructions on the packing slip included with your order and ship via UPS Ground or insured parcel post.

Built NY Warranty Period:

• All Built NY products are covered by a Lifetime Limited Warranty from the date of purchase against defects in materials and workmanship.