Step 1:

  • Remember that the model and serial number, date, and proof of purchase will be useful during the time of claiming the warranty. Among these, you will need to explain the problems in detail on the form.

  • The owner's manuals will clear up any doubts about whether the products are under warranty or not. As soon as you open the form, personal information should be filled out first.

Step 2:

  • For internal marketing and grill registration purposes, the details you are going to provide in the registration form will be used. Any other third parties cannot steal the information. The form is for residents of Canada and the USA.

  • Just above the form, Broil King directs you to where you can find the serial number, which is located on the grill's rating label. The cabinet base or cart of the grill shows you the serial number. The serial number consists of eight characters, beginning with a letter.

Step 3:

  • The customer service specialists work for you. They will treat your problems as their own. Providing the best outcomes is their ultimate goal. They have witnessed smiles on customers' faces through their outstanding service.

  • Shipping or transportation expenses, removal or re-installation charges, labor costs for installation and repair, and service call fees are not covered by the warranty. The warranty does not extend to liability for indirect or consequential damages.

Broil King Warranty Period:

  • 2, 3, 5, 10 & 15-year warranty

Broil King Contact Information:

Email Support

[email protected]

Phone Number

+1-800-265-2150

Contact Address

585 Kumpf Drive,
Waterloo, Ontario-N2V 1K3,
Canada.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Broil King warranty hassle-free.

What is covered under the Broil King Warranty?

The warranty becomes active upon the purchase date and covers the repair or replacement of defective parts, free of charge, under regular household usage conditions. This warranty is applicable solely to the original purchaser named in the warranty registration and is valid for products purchased at retail, for use exclusively by the purchaser within the country of purchase.

What is NOT covered under the Broil King Warranty?

The warranty does not cover failures or operational issues resulting from accidents, abuse, misuse, alterations, misapplications, vandalism, improper installations, improper maintenance or servicing, or neglecting routine maintenance tasks outlined in the owner’s manual. This includes damage caused by insects within the burner tubes. Additionally, damages resulting from severe weather conditions like hail, hurricanes, earthquakes, or tornadoes, as well as discoloration caused by direct exposure to chemicals or atmospheric conditions, are not included in the warranty coverage.

Products of Broil King:

Our claim assistance covers all Broil King products, including:

Product name
Grill Brushes
Grill Covers
Cast-Iron Griddles
Grill Toppers
Rotisseries

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Broil King logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Broil King.