You are recommended to contact customer support to commence the claim. You either connect them through calls, emails or else you can make use of their contact form where you can provide them with clear information about the claim.
You will have to provide your basic details and product information along with clear images and an explanation of your problem. The team will evaluate your issue and get back to you very soon.
You can easily register your product on their website after purchasing it. This questionnaire helps them improve existing products, develop new products, and reach our customers more efficiently.
It is quite simple. You will have to provide personal details like name, date of birth, address, city, state, and country along with your current email address.
The details of the product to be included are model number and 12 UPC along with the date of purchase, manufacture, and the name of the store where you have purchased it.
They have separate warranty plans for their products according to their usage. The warranty period will be comparatively longer for households(Multi-family residential applications) than for commercial purposes.
The purchaser who owns but does not live in the residential dwelling in which the faucet is initially installed, such as in a rented or leased single unit or multi-unit detached home (duplex or townhome), or a condominium, apartment building, or community living center are not considered as multi-family residential applications.
2-year limited warranty on residential electronic parts, controls, spa options, and accessories
55 E. 111th Street, PO BOX 40980,
Indianapolis, IN-46280,
USA.
If you are having trouble contacting Brizo, submit a claim here.
Brizo provides a warranty to the original consumer purchaser, guaranteeing that the parts of its residential steam bath generator, bought from authorized Brizo sellers, will be devoid of defects in materials and workmanship for the duration of the original consumer purchaser's homeownership. Brizo will, at its discretion, repair or replace, at no cost, any part found to be defective in material and/or workmanship under typical installation, use, and service within the relevant warranty period.
The warranty excludes damages resulting from improper or negligent installation or use. It also does not cover products that have been improperly repaired by individuals not designated or authorized by Brizo. Damage may occur if the product is not operated or installed according to the provided instructions if it is installed outdoors, or in a moist and/or humid environment with unconditioned air or temperatures exceeding 104 degrees Fahrenheit. Additionally, damage caused by freezing or acts of God is not covered by the warranty.
Our claim assistance covers all Brizo products, including:
| Product name |
|---|
| Kitchen Faucets |
| Bar Faucets |
| Bidet Faucets |
| Lavatory Faucets |
| Sink Fittings |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Brizo logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Brizo.