Your product will have to be mailed with the original purchase receipt with shipping and handling costs from your side to initiate the CHI warranty claim. The customer service at Farouk Systems, Inc. will take forward from there.
Please go through the product’s owner manual before applying for the claim. It will largely help you understand the whole process and complete the claim with positive results.
You can easily create a user account and register on it. Your email address is more than enough to do it. This will be helpful for any of your further contacts with the company including warranty claims.
Some of the products on their website have a defined limited warranty. You can easily find it on the body of the product after you receive it.
The warranty period always differs with the description and usage of the product. Many of CHI’s products have warranties from one to two years.
During the warranty process, CHI may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period, which ranges from 1 to 2 years.
15-Days return policy.
CHI Tools 1-year warranty.
CHI Tools 2-years warranty.
880 E. Richey Road
Houston, TX 77073, USA
If you are having trouble contacting CHI, submit a claim here.
CHI limited warranty covers:
CHI limited warranty does not cover:
Our claim assistance covers all CHI products, including:
Product name |
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CHI Silk Infusion |
CHI Infra Texture Dual Action Hair Spray |
CHI Magnified Volume Finishing Hair Spray |
CHI Straight Guard Cream |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CHI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CHI.