Step 1:

  • Your product will have to be mailed with the original purchase receipt with shipping and handling costs from your side to initiate the CHI warranty claim. The customer service at Farouk Systems, Inc. will take forward from there.

  • Please go through the product’s owner manual before applying for the claim. It will largely help you understand the whole process and complete the claim with positive results.

Step 2:

  • You can easily create a user account and register on it. Your email address is more than enough to do it. This will be helpful for any of your further contacts with the company including warranty claims.

  • Some of the products on their website have a defined limited warranty. You can easily find it on the body of the product after you receive it.

Step 3:

  • The warranty period always differs with the description and usage of the product. Many of CHI’s products have warranties from one to two years.

  • During the warranty process, CHI may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period, which ranges from 1 to 2 years.

CHI Warranty Period:

  • 15-Days return policy.

  • CHI Tools 1-year warranty.

  • CHI Tools 2-years warranty.

CHI Contact Information:

Email Support

[email protected]

Phone Number

+1-800-237-9175

Contact Address

880 E. Richey Road
Houston, TX 77073, USA

  • Chat or Submit a Claim

    If you are having trouble contacting CHI, submit a claim here.

What is covered under the CHI Warranty?

CHI limited warranty covers:

  • Improper workmanship and faulty materials
  • Free return labels
  • Authorized purchases only
  • Products purchased from authorized professional salons or professional salon chains

What is NOT covered under the CHI Warranty?

CHI limited warranty does not cover:

  • Normal wear and tear
  • Unauthorized purchases
  • Unauthorized alterations
  • Improper installation
  • Plastic parts, steel parts, and flex cords

Products of CHI:

Our claim assistance covers all CHI products, including:

Product name
CHI Silk Infusion
CHI Infra Texture Dual Action Hair Spray
CHI Magnified Volume Finishing Hair Spray
CHI Straight Guard Cream

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CHI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CHI.