3 Simple Steps for CHI Warranty Claim:

Step 1:

  • Their website is very handy and you can easily create a user account and register on it. Your email address is more than enough to do it. This will be helpful for any of your further contacts with the company including warranty claims.

  • Some of their products on their website have a defined limited warranty. You can easily find it on the body of the product after you receive it.

Step 2:

  • The warranty period always differs with the description and usage of the product. Many of CHI’s products have warranties from one to two years.

  • The duration of any implied warranties of merchantability, fitness for a particular purpose, good and workmanlike performance of service, or otherwise, on this product are limited to the duration of the express warranty set forth on the product from the date of purchase.

Step 3:

  • The product will have to be mailed with the original purchase receipt with shipping and handling costs from your side to initiate the claim. The customer service at Farouk Systems, Inc. will take forward from there.

  • Please go through the product’s owner manual before applying for the claim. It will largely help you understand the whole process and complete the claim with positive results.

  • This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

880 E. Richey Road
Houston, TX 77073
United States

What is covered under the CHI Warranty?

CHI’s limited warranty will always cover all kinds of defects caused by improper workmanship and faulty materials in the product. Any product that is purchased from an authorized professional salon or professional salon chain is eligible for the claim. Return labels at free of cost will be provided from Farouk Systems Inc. if the product is eligible for the claim. Be noted that the customers are responsible for all costs in the process if the product fails in the claim inspection.

  • 15-Days return policy.

  • CHI Tools 1-year warranty.

  • CHI Tools 2-years warranty.

What is NOT covered under the CHI Warranty?

CHI also has and maintains strong terms in the warranty claim process. Hence products that are purchased from unauthorized stores become video in the claim. Be noted that products that are damaged due to normal wear & tear; misuse and negligence; tampered or altered without directions; failing to follow operation, safety and maintenance instructions are rejected in the claim. The firm is also not liable for any kind of incidental or consequential damage that is due to improper installation and application of the product. Please know that plastic parts, steel parts and flex cords will not be considered in the warranty claim.

About CHI

CHI is one of the branch companies of Farouk Systems, Inc., which is a Houston-based company. They are one of the giants in the haircare industry who are loved by flocks of people. SunGlitz, and BioSilk are the other branch companies of the organization. It was established in 1986 by Farouk Shami, a hairdresser whose mission is to provide the professional beauty industry with the most advanced American technology based “Education, Environment and Innovation”. If you are a fashion addict, The company and its products are for you!

Products of CHI

CHI Silk Infusion CHI Infra Texture Dual Action Hair Spray CHI Magnified Volume Finishing Hair Spray CHI Straight Guard Cream

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CHI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CHI.