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3 Simple Steps for Braun Warranty Claim
Step 1:
Check that your Braun product (shaver, epilator, trimmer, or IPL device) is within its official warranty period and purchased from an authorized seller.
Identify whether the issue is a manufacturing fault (such as performance failure, motor issue, or material defect) rather than wear, blade dullness, or normal usage damage.
Step 2:
Begin a warranty or service claim through Braun’s official support system for your specific product category.
Enter your product model details (e.g., Series 9, Series 7, Silk·épil, Silk Expert Pro 5) along with purchase information.
Upload proof of purchase and any required photos or descriptions showing the issue clearly.
Step 3:
Braun reviews your submission and may request additional details or diagnostic checks if needed.
The product is then assessed to confirm whether it qualifies for warranty repair or replacement.
If approved, Braun will repair the device, replace it with the same or equivalent model, or provide an alternative solution based on availability.
Braun Warranty Period:
1-year limited warranty on Braun IPL/Epilator
2-year limited warranty on Braun Shaver/Trimmer
Real Experiences with Braun Warranty Claims:
Typical Processing Time: Usually 2–4 weeks total, depending on shipping to service center and repair time (repair or replacement is done after inspection).
Reason for Common Delays: Delays mainly happen due to shipping to authorized service centers, inspection backlog, or missing proof of purchase / unauthorized seller purchases.
Helpful Tip to make the claim easier: Always submit proof of purchase + product details + clear issue description and use an authorized service center to avoid rejection.
Required Documents for Your Braun Warranty Claims:
Proof of purchase / receipt (must show date & retailer)
Braun Contact Information:
Contact Address
United States of America.
Useful Links:
What is covered under the Braun Warranty?
Braun covers issues caused by faulty materials or workmanship, such as:
- Motor or internal electrical failure
- Device not powering on / charging due to defect
- Performance failure under normal use
- Manufacturing faults in housing or internal parts
- Functional defects in shavers, trimmers, and grooming devices
What is NOT covered under the Braun Warranty?
Braun explicitly excludes damage caused by use, wear, or external factors, including:
- Foil and cutter cassette (consumable parts)
- Normal wear & tear (e.g., shaving heads wearing out)
- Damage from accidents, drops, or misuse
- Water damage or improper cleaning
- Dirt, clogging, or lack of maintenance
Braun Warranty FAQs
Does Braun warranty cover Silk·expert IPL devices like Pro 5?
Yes. Manufacturing defects in Braun Silk·expert Pro 5, Braun IPL, Silk·expert IPL hair removal devices, and Braun laser hair removal devices are generally covered. This includes issues like device failure, power faults, or malfunctioning light pulses.
Are Braun epilators covered under warranty?
Yes. Products such as Braun Silk Epil 9, Silk Epil 9 Flex, Silk Epil 5, Silk Epil 3, Braun epilator, and facial epilators may be covered if defects are caused by manufacturing issues.
Does the warranty apply to Braun Series shavers (Series 9, 7, 5, 3)?
Yes. Eligible products include Braun Series 9 shaver, Series 9 9390cc, Series 7 shaver, Series 5 shaver, Series 3 ProSkin, and other Braun electric shavers when faults occur due to production defects.
Are Braun electric razors and trimmers included in warranty coverage?
Yes. Products such as Braun electric razor, Braun shaver, beard trimmer, hair trimmer, bikini trimmer, and grooming kits may qualify for warranty service if malfunctioning due to manufacturing defects.
Does Braun warranty cover replacement heads and accessories?
Yes. Items like Braun Series 9 replacement head, shaver head replacement, and other official Braun shaver parts may be covered if defects are present at purchase or during warranty validity.
Are Braun FaceSpa and facial care devices covered?
Yes. Products such as Braun FaceSpa, FaceSpa Pro, and facial epilators may be covered under warranty for electrical or mechanical manufacturing faults.
Does the warranty include Braun Silk Expert Pro variants and IPL models?
Yes. Variants such as Silk Expert Pro 3, Silk Expert Pro 5 PL5137, Silk Expert 5 IPL, and Braun Pro 5 IPL devices may be eligible for warranty coverage.
What is not covered under Braun warranty?
The warranty generally does not cover normal wear and tear, consumable parts (like blades and foils after use), cosmetic damage, misuse, accidental drops, improper cleaning, or unauthorized repairs.
Are Braun hair removal and grooming devices covered if used incorrectly?
No. Damage caused by incorrect usage, water exposure beyond rating, or non-approved accessories is typically not covered, even for Braun Silk Epil, IPL devices, or Series shavers.
What do I need to submit a Braun warranty claim?
To file a claim, you usually need proof of purchase, product model details, and a description or photos of the issue. This applies to Braun Series 9, Silk Epil 9, Silk Expert Pro 5, Braun shavers, and other Braun grooming devices.
Products of Braun:
Our complete claim assistance covers all Braun products, including:
| Product name |
|---|
| Electric Shavers |
| Series 9 PRO+ Electric Shavers |
| Series 9 Pro Shavers |
| Series 8 Electric Shavers |
| Series 7 Electric Shavers |
| Series 6 Electric Shavers |
| Series 5 Electric Shavers |
| Replacement shaver heads & cleaning cartridges |
| Trimmers & Grooming Kits |
| All-in-One Series 9 Trimmer Kits |
| All-in-One Series 7 Trimmer Kits |
| Beard trimmers |
| Body groomers |
| Precision trimmers |
| Attachments |
| IPL (Laser Hair Removal Devices) |
| Silk·expert Pro 5 IPL |
| Silk·expert Pro 3 IPL |
| Skin i·expert Smart IPL |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Braun logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Braun.