• 20 Sep, 2023

About to claim Fox Factory warranty? Here is what you should know!

3 Simple Steps for Fox Factory Warranty Claim:

Step 1:

  • Even though they don’t have an account creation option on their website. You can have it on their online stores to make it easy for you to store and access the product details whenever and wherever necessary. Your email address and password are enough to create one.

  • They don’t have a product registration procedure. This is where comes the role of Warranty Valet which is the best space available online to store all warranty details of your product which is very important when you wish to claim a warranty.

Step 2:

  • Any warranty claim has to be initiated with the help of an authorized FOX Service Center with proper documents in hand.

  • You must submit the product or the affected part to them for evaluation along with a copy of the original proof of purchase which must have the date and place of purchase, address of the seller, the product part number and if utilized, a serial number. The brand, model, model year, and serial number of the bicycle if it is sold as a part of the bicycle should be included.

  • They will then provide you with further processes and proceedings of the claim to provide you with a proper solution.

Step 3:

  • Fox factory maintains dependable support with trained support professionals who are always there to guide you on all of your queries and concerns regarding their products.

  • They maintain dedicated teams for each of their product types to help you get quicker responses and resolve your issue as soon as possible.

  • Additionally, They maintain a help center to educate you on their products and services that help you know more about all of the common queries and concerns you have as a customer.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

2055 Sugarloaf Circle,
Suite 300,
Duluth, GA 30097

What is covered under the Fox Factory Warranty?

Subjecting themselves to the limitation, terms and conditions, Fox Factory warranties that all of their products will be free from workmanship and material defects for the defined period of time only to the original purchaser under normal maintenance and use. Fox at their sole discretion will either repair or replace the product with a comparable model which will be conclusive and binding. Any product purchased from their online sources or the authorized Fox dealer or from a FOX-authorized original equipment manufacturer is always considered in the claim and anything else goes void in the claim automatically. The warranty also provides you with specific legal rights and other rights that may differ from one jurisdiction to the other.

  • 30-Day Return Policy For Specific Products.

  • 1-Year Limited Warranty On Suspension Products.

What is NOT covered under the Fox Factory Warranty?

Malfunctions or failures that result from improper care and maintenance, negligence, alteration or modification, improper assembly, crash, improper or unauthorized repair, accident or collision, or other abnormal, excessive or improper use and normal wear & tear are not covered by the limited warranty. This warranty can never be extended than the description of it and they are also not liable for consequential, incidental or punitive damages.

About Fox Factory

Fox Factory, Inc., commonly known as Fox Racing Shox, designs and develops shock absorbers and racing suspension products. Since their establishment in 1974, They have evolved to be a big name in the business with consistent improvement and innovation in each of their moves to grow their brand. They create products for snowmobiles, motorcycles, mountain bikes, UTVs, ATVs, and off-road cars and truck markets. They also design and offer apparel, race gear, hats, tees, hoodies, and accessories for men, women, and kids to contribute to the excitement of your adventure.

Products of Fox Factory

ATV Bike Moto Offroad SnowTrack Truck UTV Apparel

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Fox Factory logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Fox Factory.