Even though they don’t have an account creation option on their website. You can have it on their online stores to make it easy for you to store and access the product details whenever and wherever necessary. Your email address and password are enough to create one.
They don’t have a product registration procedure. This is where comes the role of Warranty Valet which is the best space available online to store all warranty details of your product which is very important when you wish to claim a warranty.
Any warranty claim has to be initiated with the help of an authorized FOX Service Center with proper documents in hand.
You must submit the product or the affected part to them for evaluation along with a copy of the original proof of purchase which must have the date and place of purchase, address of the seller, the product part number and if utilized, a serial number. The brand, model, model year, and serial number of the bicycle if it is sold as a part of the bicycle should be included.
They will then provide you with further processes and proceedings of the claim to provide you with a proper solution.
Fox Factory maintains dependable support with trained support professionals who are always there to guide you on all of your queries and concerns regarding their products.
They maintain dedicated teams for each of their product types to help you get quicker responses and resolve your issue as soon as possible.
Additionally, They maintain a help center to educate you on their products and services that help you know more about all of the common queries and concerns you have as a customer.
During the warranty process, Fox Factory may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Fox Factory, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
By agreeing to the limitations, terms, and conditions, Fox Factory assures that all their products will be devoid of any defects in workmanship and materials for a specified period, applicable solely to the original purchaser under normal maintenance and use. Fox reserves the right to repair or replace the product with a comparable model at their discretion, which will be considered conclusive and binding. Only products purchased from their online platforms, authorized Fox dealers, or FOX-authorized original equipment manufacturers are eligible for claims; any other purchases automatically invalidate the claim. Additionally, the warranty grants specific legal rights, which may vary depending on the jurisdiction.
30-day return policy
Malfunctions or failures that result from improper care and maintenance, negligence, alteration or modification, improper assembly, crash, improper or unauthorized repair, accident or collision, or other abnormal, excessive or improper use and normal wear & tear are not covered by the limited warranty. This warranty can never be extended than the description of it and they are also not liable for consequential, incidental, or punitive damages.
Fox Factory Holding Corp. is an American company renowned for its Fox Racing Shox brand, specializing in off-road racing suspension components. In November 2021, Fox Factory established Trail Trust with the aim of pioneering sustainable adventure for all. In a span of just one year, Fox Factory has contributed over $1 million to support over 70 nonprofit organizations across seven countries globally.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Fox Factory logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Fox Factory.