3 Simple Steps for BrassCraft Warranty Claim

Step 1:

• Confirm your BrassCraft product was purchased new from an authorized retailer the warranty does not cover products purchased through unauthorized sellers, auction sites, or bulk resale channels.

• Verify your product is being used under intended conditions and applications as defined in the product instructions coverage typically applies to defects in materials or workmanship under normal use.

• Ensure the issue is not caused by misuse, improper installation, incorrect use, or unauthorized modifications these conditions are excluded from warranty coverage.

Step 2:

• Visit the official BrassCraft Manufacturing Company website and navigate to the Support or Warranty section (if available) for assistance with your product.

• Have your product model number, part number, purchase date, and retailer details ready when seeking support. Providing accurate information helps confirm ownership and can speed up warranty service.

• Retain your original proof of purchase in a safe place throughout the warranty period, as it may be required to validate your warranty claim.

Step 3:

• If your BrassCraft product fails due to a covered defect within the warranty period, contact BrassCraft customer care by phone or email with your model information and proof of purchase ready.

• Provide a clear description of the issue and follow the instructions given by the support team to determine whether your product requires inspection, replacement, or other warranty service.

• Once your claim is reviewed, BrassCraft will, at its discretion, provide replacement parts or other appropriate remedy under the terms of the limited warranty. Refunds are typically not provided under this warranty.

BrassCraft Warranty Period:

• BrassCraft® Plumbing Hand Tools: Limited Lifetime Warranty valid for as long as the original purchaser owns the product.