3 Simple Steps for Boompods Warranty Claim

Step 1:

• Locate your original invoice or receipt from the retailer, as it is required to validate your warranty claim.

• Confirm that your product is within the 1-year warranty period from the original date of purchase.

• Check the user manual for your product first. Manuals can be downloaded from the individual product pages at manuals.boompods.com.

• Ensure that your product has not been disassembled, misused, tampered with, or subjected to accidental damage such as knocks or water immersion, as these conditions will void the warranty.

Step 2:

• To register your Boompods product and keep your purchase on record, complete the registration form with your product model, date of purchase, and place of purchase. This helps ensure a smooth warranty process.

• Registering your product can expedite any future warranty claims and allow you to receive product updates and support notifications.

• Keep your registration confirmation and proof of purchase in a safe place, as both may be required when submitting a warranty claim.

Step 3:

• If you believe your product is faulty, complete the online faulty item return form with your product details, date of purchase, country of purchase, and a clear description of the fault.

• If your product was purchased from a retailer, contact the retailer directly in the first instance, as they are responsible for assisting with returns and warranty claims.

• For products purchased directly from boompods.com, contact the support team for further assistance.

• Once your faulty item is received, it will undergo a warranty inspection and may be sent to the manufacturer to confirm the fault. You will be informed of the outcome and the next steps.

• Please note that items over 30 days old may need to be sent for repair before a refund or replacement can be considered.

Boompods Warranty Period:

• All Boompods products are covered by a 1-year limited warranty from the original date of purchase.