Bomaker has outlined three conditions for the return process: the original packaging, unused products, and a valid receipt or proof of purchase. Dissatisfied products must be returned within thirty calendar days from the date of receipt.
If the return is due to quality-related issues, the manufacturer will cover the shipping charges, and there will be no restocking fee applied to any returns.
The refund processing period typically spans from five to ten business days, during which the funds will be returned to your original payment method. However, refunds will only be issued if approved.
You have a window of 72 hours from the delivery date to inform Bomaker if you have received incorrect items. You have the option to request either a replacement or a refund.
The customer service experts are eager to promptly assist with any questions you may have and provide support for any issues or concerns you encounter.
Bomaker is committed to delivering high-quality products and offering exceptionally friendly customer service support to its clientele.
During the warranty process, Bomaker may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
801, Building D, Bantian International Center,
Longgang District, Shenzhen, Guangdong-518010,
China.
If you have trouble contacting Bomaker, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Each purchase is backed by a complimentary replacement warranty valid for 30 days from the date of delivery. Should your item not meet the description or prove to be defective, please reach out to Bomaker within 72 hours of receiving your order. Rest assured, they will swiftly address any concerns to ensure your complete satisfaction.
2-year warranty
The warranty terms exclude coverage for instances of unauthorized repairs, misuse, negligence, water damage, modifications, improper installation, or tampering with labels, device serial numbers, or security labels.
Established in 2015, Substanbo is a high-tech company specializing in self-branded product development and innovation. Based in Alhambra, California, Substanbo has expanded from a small single office in 2015 to a global workforce. Its subsidiaries are now located in various countries including the US, China (mainland and Hong Kong), Canada, and the UK, among others, and its products are exported to six different continents. Bomaker, the audio-visual brand launched by Substanbo in 2016, is dedicated to producing high-quality audio-visual equipment using cutting-edge technology. Bomaker aims to deliver a theater-like home entertainment experience to households worldwide.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bomaker logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bomaker.