To register a product in Bang & Olufsen and claim warranty, you can follow these steps.
Bang & Olufsen has an automatic registration process, which means that after adding your product in the app, it registers your product itself to make your way easy. On the upper right corner, there is a plus icon, which is used to add your product.
In order to request warranty service for replacement or repair, the product's serial and model numbers are essential and can be found in the guides and manuals.
The return process for the products ordered on the official website differs based on the countries where you place the orders. For the specified Western countries, they provide a 30-day duration to return your product.
They will not be accountable for purchases made from sources other than Bang & Olufsen, so you have to contact them from whom you bought the product, as they have a different policy at their discretion.
The customer support team is accessible via Messenger and WhatsApp, as well as through email and phone, with availability limited to weekdays.
You can also send your feedback directly to the CEO through the provided form with a couple of details to be completed.
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The warranty encompasses any defects related to the specifications of the Bang & Olufsen Product in question that may occur during the warranty period. This period begins upon the initial purchase by the first consumer and lasts for 24 months from that date. If a defect covered by the warranty arises within this timeframe and your Bang & Olufsen Product is eligible for online return, Bang & Olufsen guarantees that the product is free from defects in material and workmanship under normal use and service for the entire warranty period.
24-month limited warranty on Beolit, Earphones, Headphones, and Earset for products purchased after, in, or before November 2019
The warranty explicitly excludes coverage for defects arising from improper use, unauthorized installation, incorrect repairs or modifications, maladjustment of the Bang & Olufsen product, negligence, and specific instances like "burn-in" of plasma or OLED displays, overdriving of speakers, and similar misuse. Additionally, defects resulting from the use of non-approved accessories with the Bang & Olufsen product, damage caused by lightning, fire, water, voltage fluctuations, improper ventilation, or other force majeure events beyond Bang & Olufsen's control are not covered. The warranty also does not extend to consequential damage, indirect or direct loss, or any associated expenses claimed under the warranty, including but not limited to losses incurred due to the inability to operate the Bang & Olufsen product.
Bang & Olufsen (B&O) Canada is a prestigious Danish company specializing in high-end consumer electronics, crafting audio products, television sets, and telephones. Established in 1925 by Peter Bang and Svend Olufsen, the company remains dedicated to the innovation and promotion of loudspeakers. The BeoLab 5, their flagship speaker, employs advanced digital signal processing to adapt its frequency response to the specific room and placement conditions. Incorporating audio lens technology developed by Manny LaCarrubba of Sausalito Audio, Bang & Olufsen consistently advances the quality and performance of its midrange and treble drivers.
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