• 23 Nov, 2023

If obtaining your Baccarat warranty is something you're keen on, here's a brief guide to assist you in the process.

3 Simple Steps for Baccarat Warranty Claim:

Step 1:

  • Either to receive a replacement or submit a warranty claim, an identical form has to be completed that includes your email address, subject, type of warranty, a box where you can describe the problem that you face currently and your file to be attached below the form.

  • The date of purchase of the product is assumed as the beginning of the warranty period, and the warranty cannot be extended or started again for replacement or a part of the product.

  • Playcorp Pty Limited can also be contacted to address any inquiries related to warranties posed by their customers as they provide warranty coverage.

Step 2:

  • Customers who adhere to the stipulated return policy are entitled to receive a refund. Following the provided four-step process is required to return the product to the manufacturer.

  • Baccarat provides you a 30-day return period from the delivery date to return the product with proof of purchase, maybe it is the invoice. They only accept products that are unused, in their original packaging, with all tags and stickers intact, along with accessories, manuals, documentation, and with a return authorization number.

  • Products such as gift cards or vouchers, clearance items, made-to-order, personalized or monogrammed items, and repaired or replacement items are exempted from returning. The refund is provided without including the original delivery charges.

Step 3:

  • You will also have to fill out the form on the support page, which is almost similar to the form for claiming the warranty, with a variety of categories to be opted for.

  • The available categories include order cancellation, address update, order status, missing item, incorrect product, damaged transit, product question, and more.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

info@baccarat.com.au

For further info, Kindly Get in touch with them via this email.

Phone Number

1300 136 936

Mon-Fri: 9am - 7pm, Sat & Sun: 9am - 5pm (AEST)

Contact Address

Level 2/425 St, Kilda Road,
Melbourne, VIC-3004,
Australia.

What is covered under the Baccarat Warranty?

Baccarat assures that the product is devoid of defects in workmanship or materials, and it will not undergo abnormal deterioration when used in compliance with their care and use instructions and standard domestic use throughout the warranty period.

  • 12-month guarantee on all electrical kitchen appliances and accessories

  • Lifetime guarantee for all Baccarat products excluding Baccarat kitchen appliances and accessories

What is NOT covered under the Baccarat Warranty?

The guarantee excludes instances of misuse, failure to follow their care and use instructions (including improper use and cleaning, neglect, modification, fire or flood, theft, commercial use, or normal wear and tear), defects or damages arising from unauthorised accessories, replacement parts, or repair services not authorised by Baccarat or Playcorp, as well as cosmetic damages that do not affect the product's functionality.

About Baccarat

Established in 1985, Baccarat stands as Australia's premier homegrown cookware brand. Originating from a humble mission to provide quality and safe cookware for all, Baccarat has evolved over the years to offer a comprehensive range that includes knives, gadgets, and textiles, earning admiration from both professional chefs and home cooks. With a legacy spanning over three decades, Baccarat has consistently held the position of being Australia's top cookware and knife brand. Their commitment extends to delivering the highest quality Stainless Steel and Non-Stick cookware, along with exceptional German and Japanese steel knives, bakeware, napery, and an array of tools and gadgets. Each product seamlessly blends style with functionality, creating a kitchen environment that is not only chic but also highly efficient for both professional and home use.

Products of Baccarat

Cookware Knives Kitchenware Bakeware Air Fryers Kettles Toasters

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Baccarat logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Baccarat.