Either to receive a replacement or submit a warranty claim, an identical form has to be completed that includes your email address, subject, type of warranty, a box where you can describe the problem that you face currently and your file to be attached below the form.
The date of purchase of the product is assumed as the beginning of the warranty period, and the warranty cannot be extended or started again for replacement or a part of the product.
Playcorp Pty Limited can also be contacted to address any inquiries related to warranties posed by their customers as they provide warranty coverage.
Customers who adhere to the stipulated return policy are entitled to receive a refund. Following the provided four-step process is required to return the product to the manufacturer.
Baccarat provides you a 30-day return period from the delivery date to return the product with proof of purchase, maybe it is the invoice. They only accept products that are unused, in their original packaging, with all tags and stickers intact, along with accessories, manuals, documentation, and with a return authorization number.
Products such as gift cards or vouchers, clearance items, made-to-order, personalized or monogrammed items, and repaired or replacement items are exempted from returning. The refund is provided without including the original delivery charges.
You will also have to fill out the form on the support page, which is almost similar to the form for claiming the warranty, with a variety of categories to be opted for.
The available categories include order cancellation, address update, order status, missing item, incorrect product, damaged transit, product question, and more.
During the warranty process, Baccarat may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Their products have a 12-month or lifetime warranty period.
12-month guarantee on all electrical kitchen appliances and accessories
Lifetime guarantee for all Baccarat products excluding Baccarat kitchen appliances and accessories
Level 2/425 St, Kilda Road,
Melbourne, VIC-3004,
Australia.
If you are having trouble contacting Baccarat, submit a claim here.
Baccarat assures that the product is devoid of defects in workmanship or materials, and it will not undergo abnormal deterioration when used in compliance with their care and use instructions and standard domestic use throughout the warranty period.
The guarantee excludes instances of misuse, failure to follow their care and use instructions (including improper use and cleaning, neglect, modification, fire or flood, theft, commercial use, or normal wear and tear), defects or damages arising from unauthorised accessories, replacement parts, or repair services not authorised by Baccarat or Playcorp, as well as cosmetic damages that do not affect the product's functionality.
Our claim assistance covers all Baccarat products, including:
| Product name |
|---|
| Cookware |
| Knives |
| Kitchenware |
| Bakeware |
| Air Fryers |
| Kettles |
| Toasters |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Baccarat logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Baccarat.