You can submit the warranty claim in three ways: online, by email, or by direct mail. For the last two methods, you should download and print out the warranty claim form.
For online submission, by choosing any one of the categories, you can proceed with the procedure. However, there are a couple of differences among the three forms for lighting, fans, and general, respectively.
The common fields include reasons for claiming, a copy of the proof of purchase, an electrician's certificate of compliance, as well as your personal, purchase, and product details, along with the electrician's information.
The common fields of the forms include reasons for claiming, a copy of the proof of purchase, an electrician's certificate of compliance, as well as your personal, purchase, and product details, along with the electrician's information.
Arlec assures that its products are free from production, materials, and workmanship defects, thanks to the meticulous control exercised throughout the manufacturing process.
Feel free to reach out to their dedicated customer service team through either phone or email for further assistance.
As you scroll down a bit, you'll come across a form where you can include your name, email, and subject, and fill out the message box. Following their returns and exchanges policy, you will be helped to return the product.
During the warranty process, Arlec may provide you with one of the following solutions: either a warranty replacement or warranty service during the 24-month warranty period.
24-month warranty against defects in workmanship and materials
Caribbean Park, 36 Lakeview Drive,
Scoresby, VIC-3179,
Australia.
If you are having trouble contacting Arlec, submit a claim here.
Arlec also warrants, to the original first purchaser of this product from a retailer, that this product will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. This warranty is contingent upon the product not being used or installed for any purpose other than intended, and not in a manner beyond the scope of recommendations and limitations specified by Arlec. The product should be new, undamaged at the time of purchase, properly installed by a licensed electrician or contractor authorized to install electrical products in the relevant location, and in accordance with Arlec's installation instructions. Additionally, it should be maintained according to Arlec's specified recommendations. Arlec will evaluate any claim made under this warranty, and if, in Arlec's reasonable opinion, the warranty is applicable, Arlec will, at its own discretion and expense, either replace the product with the same or a similar one and return it to you, or refund the price you paid for the product. Arlec will cover its own expenses for these actions and any other expenses associated with claiming the warranty must be borne by you.
The warranty does not apply to products that have been damaged due to abuse, misuse, neglect, or if the product has been altered or repaired without Arlec's approval. It also excludes coverage for the removal or re-installation of the product or the specific part that you believe is defective.
Our claim assistance covers all Arlec products, including:
| Product name |
|---|
| Ceiling Fans |
| Pedestal Fans |
| Dual USB Adapters |
| Power Boards |
| Exhaust Fans |
| Air Coolers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Arlec logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Arlec.