The majority of the topics have been encompassed by the customer care center. On behalf of Simpson Appliances, Electrolux looks after all kinds of problems that you may have. As soon as you tap on 'Enquire Online' on your right, a form will appear with the necessary details.
As of now, Electrolux is liable for customers who are about to file a warranty claim; you can view this information as you click the warranty button.
You can find questions and their corresponding answers in the FAQs section, providing you with a clearer understanding of their rules and regulations regarding orders, accounts, delivery, shipping, parts location, payment, promotions, and returns.
Repair service is done through online booking by Electrolux for brands such as Simpson, Electrolux, AEG, Westinghouse, Vintec, Transtherm, BeefEater, Chef, Kelvinator, and Dishlex.
For inquiries regarding returns and exchanges, they have a dedicated email address to assist you in the event that you've received the product.
For the most recent updates on their products, please take a moment to visit the official website. There, you'll find not only the latest product releases but also valuable information.
During the warranty process, Simpson Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the 24-month warranty period.
24-month warranty
163 O'riordan St, Mascot,
New South Wales-2020,
Australia.
If you are having trouble contacting Simpson Appliances, submit a claim here.
The warranty is applicable solely to new appliances that are bought and used in Australia or New Zealand. Throughout the warranty period, Electrolux or its authorized service center (ASC) will, at no additional cost, repair or replace any parts deemed defective, provided the appliance is easily accessible for service without requiring special equipment and subject to the terms and conditions outlined. Electrolux holds the discretion to decide between repair or replacement as the remedy for a valid warranty claim. In the process of repairing your appliance, Electrolux or its ASC may utilize refurbished parts. It is acknowledged that any replaced appliances or parts become the property of Electrolux. Proof of purchase is necessary for initiating a claim under this warranty.
The warranty excludes coverage for specific items such as light globes, batteries, filters, or other perishable parts. It also does not apply to parts and appliances not provided by Electrolux, cosmetic damage that doesn't impact the appliance's functionality, damages resulting from negligence or accidents, misuse or abuse, including inadequate maintenance or servicing, improper repairs by unauthorized individuals, normal wear and tear, power surges, electrical storm damage, or incorrect power supply. Additionally, incomplete or improper installation, incorrect, improper, or inappropriate operation, insect or vermin infestation, and failure to comply with any additional instructions supplied with the appliance are not covered under the warranty.
Our claim assistance covers all Simpson Appliances products, including:
| Product name |
|---|
| Washing Machines |
| Dryers |
| Cooktops |
| Ovens |
| Fridges |
| Freezers |
| Rangehoods |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Simpson Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Simpson Appliances.