Mistral stretches its hands to provide support for sales, distributors, and warranty registration. The sales and partner support teams can be reached by chatting and calling respectively.
Your name, residential, and contact details, location, and date of purchase have to be provided for the registration process in the form.
The damaged products can be returned to the manufacturer without being used, opened, and in a resellable condition. Furthermore, a receipt or bank statement has to be attached.
The customer care team is to receive the return from online purchases. You can use the original payment method for products purchased through Paypal and Afterpay.
Mistral offers a set of FAQs under the name of "tips and tricks," providing a comprehensive range of solutions to address your concerns.
Subscribing to their newsletter will keep you informed about their newest products and promotions.
During the warranty process, Mistral Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the 12-month warranty period.
12-month warranty for most of the products
Level 2, 142-144 Fullarton Road,
Rose Park, South Australia-5067,
Australia.
If you are having trouble contacting Mistral Appliances, submit a claim here.
The product is assured to be free from defects in workmanship and materials, encompassing all parts unless otherwise specified. Any defects that arise within the warranty period, under standard use and care, will be addressed by repair, replacement, or refund at their discretion. The warranty applies solely to the original purchaser and is not transferable.
The warranty does not extend to cover batteries or any other consumable items, nor does it encompass normal wear to the products or their parts. It explicitly excludes defects resulting from accidents, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorized modification, loss of parts, tampering, or attempted repair by an individual not authorized by the distributor. Furthermore, the warranty will not apply to any product that has not been installed, operated, or maintained in accordance with the manufacturer's operating instructions provided with the product. It also excludes any product used for purposes other than domestic use and any damage caused by improper power input or improper cable connection.
Our claim assistance covers all Mistral Appliances products, including:
| Product name |
|---|
| Bladeless Fans |
| Air Fryers |
| Fryer Ovens |
| Wireless Earbuds |
| Sewing Machines |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Mistral Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Mistral Appliances.