3 Simple Steps for Axis Communication Warranty Claim

Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase when making an Axis Communications warranty claim.

  • Review the Axis Communications warranty policy applicable to your product, which can be found in the product’s user manual or on the official Axis Communications website at axis.com.

  • Visit the Axis Communications Warranty page and provide the required details to check your warranty status.

  • You can find your product’s serial number on the label attached to the device, usually located on the surface, side panel, or underside, as well as on the original packaging.

Step 2:

  • Create an account on the official Axis Communications website at axis.com to register your product.

  • After signing up, register your device by entering its serial number, purchase date, and purchase details. Product registration helps speed up warranty claim processing.

  • During the warranty process, Axis Communications may offer a warranty repair, replacement, or authorized service, depending on the issue.

  • The standard warranty period varies by product, so review the warranty terms for your specific device on the Axis Communications support page.

Step 3:

  • Before contacting customer support, gather the necessary information for your Axis Communications warranty claim. This typically includes your registered product details, proof of purchase, a clear description of the issue, and any supporting materials such as photos or videos of the defect.

  • The customer support representative will guide you through the Axis Communications warranty claim process and provide further instructions. Follow these instructions carefully to avoid delays.

  • If troubleshooting does not resolve the issue, Axis Communications may arrange for a repair, replacement parts, authorized service, or, in some cases, a replacement unit, depending on the warranty terms and product condition.

Axis Communication Warranty Period:

  • Most Axis products come with a standard 5-year limited warranty from the date of shipment, for purchases shipped on or after 1 April 2020

  • Certain Axis products may be subject to a 1-year or 3-year limited warranty as specified in the applicable product datasheet or product page

  • Repaired or replacement products are covered for the remainder of the original warranty period or 90 days, whichever is longer

How to claim Axis Communication Warranty

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Axis Communication Contact Information:

Phone Number

1-888-832-2947

Monday - Thursday 9am to 8pm EST, Friday 9:15am to 7:45pm EST

Contact Address

Gränden 1, SE-223 69 Lund, Sweden

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Axis Communication warranty hassle-free.

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What is covered under the Axis Communication Warranty?

Defects in design, materials, and workmanship under normal use for a period of 5 years from the date of shipment from Axis, for purchases shipped on or after 1 April 2020

  • Parts and labor charges for the repair or replacement of a defective product during the warranty period, at no additional cost to the customer
  • The original purchaser who bought the product directly from Axis or an authorized Axis dealer, with no registration, administration, or emails required to activate the warranty
  • Axis branded products including network cameras, access control systems, network audio devices, video recorders, and other IP networking solutions purchased from authorized dealers
  • Enhanced RMA (Return Merchandise Authorization) support for defective products within the warranty period, ensuring a higher degree of guaranteed quality
  • Easy warranty tracking through AXIS Device Manager (ADM), allowing customers to monitor device warranties and ensure continuous coverage

What is NOT covered under the Axis Communication Warranty?

Damage caused by misuse, abuse, negligence, accidents, or inadequate repairs performed by any party other than Axis

  • Damage resulting from modifications or alterations to the product by any party other than Axis, or faulty maintenance and incorrect installation
  • Products purchased from unauthorized distributors or resellers, or with a removed, altered, or illegible model or serial number
  • Use of the product for a purpose for which it was not designed or intended, or normal wear and tear and deterioration
  • Products purchased "as is" or where Axis has expressly disclaimed warranty obligation, or warranty claims made without valid proof of purchase

Products of Axis Communication:

Our complete claim assistance covers all Axis Communication products, including:

Product name
Network Cameras
Dome
Bullet
PTZ
Panoramic
Thermal
Modular & Specialty Cameras
Access Control
Network Door Controllers
Card Readers
Credentials & I/O Relay Modules
Network Audio
Network Speakers
Paging Consoles & Audio Management Software
Video Recorders
Network Video Recorders & Workstations
System Devices
Radars
Network Switches
Video Encoders & Environmental Sensors

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Axis Communication logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Axis Communication.