Warranty claim includes a step-by-step process. It begins with submitting sufficient proof of purchase. After that, AWOL Vision will record the incidents that customers have encountered while troubleshooting the products, request you to provide the serial number or visible proof of damages, and advise you to return.
Warranty claims for product defects are valid for 90 days after the initiation of the claim. It is not feasible to proceed with a warranty claim for items that have surpassed their original warranty period or the 90-day period for initiating a warranty claim, whichever duration is longer.
Products in their original condition can be returned for a complete refund for any reason within 30 days of the delivery date. Upon the arrival of the returned item at Awol Vision's warehouse, the refund process will commence.
Refund requests for the 30-day money-back guarantee must be made within 30 days of opening a warranty claim. It is not feasible to process refund requests for non-quality issues for items that have exceeded this 30-day window.
When returning items due to non-quality issues, the buyer accepts responsibility for any damage or loss that may occur during transit. AWOL Vision does not offer refunds for items damaged during transit in relation to non-quality warranty claims.
The refund process will occur within 15 days and will be returned to the original source once inspection is completed.
During the warranty process, AWOL Vision may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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If you have trouble contacting AWOL Vision, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Elevation Technology Partners (AWOL Vision) stands behind the quality of their products, ensuring they are free from any defects in craftsmanship and materials when used under typical residential or commercial circumstances. The limited warranty provided by ETP applies exclusively to the country where the purchase was made.
1-year limited warranty on accessories
2-year warranty on mechanical and electrical components
5-year warranty on the cabinets
The warranty does not cover products lacking adequate proof of purchase, lost or stolen items, products that have exceeded their warranty period, non-quality-related issues, free products, repairs conducted by third parties, damage caused by external sources, misuse of products, or purchases from unauthorized sources.
For those who crave the ultimate cinematic adventure in the comfort of their home, AWOL Vision stands as the leading brand for state-of-the-art digital projectors. With a dedication to turning your living space into a genuine movie theater, AWOL Vision's projectors offer unmatched clarity and immersion. Setting themselves apart from competitors, their relentless pursuit of innovation and top-notch quality guarantees that each movie night becomes a memorable journey into a realm of captivating visuals and immersive audio. AWOL Vision is fueled by a steadfast dedication to enhancing enjoyment and passion, striving to elevate and share that enjoyment with those who seek the utmost in experience.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of AWOL Vision logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of AWOL Vision.