Step 1:

  • The registration process is available on their website so contacting the Away Travel customer team will be a good way to make Away Travel warranty claim. They only require a few details, such as your name, email, and the messages you want to convey to them.

  • The Away luggage warranty covers defects in materials and craftsmanship, ensuring that your purchase is protected throughout the warranty period.

  • Your questions will be answered in one or two business days. You come to know about the orders, returns, repairs, and payment methods on the contact page.

  • During the warranty process, Away Travel may provide you with one of the following solutions: either a warranty replacement or warranty service during the limited or 2-warranty period.

Step 2:

  • They extend a distinctive offer of free returns and exchanges for unused items within the initial 100 days. Their policy exclusively covers returns for items that have not been used. Shipping charges will never ever be refunded.

  • Online order numbers typically begin with the letter "R" followed by a nine-digit numerical sequence. This specific format can be found in both your initial order confirmation and any subsequent shipment emails.

Step 3:

  • Incorporate any suitable information into your message, such as an Away Travel warranty claim, order number, photos, or any other pertinent details that may aid them in addressing the issue with greater speed and efficiency.

  • They will provide you with updates on upcoming product launches, limited edition collections, special collaborations, and other news unless you sign up through your email.

Away Travel Warranty Period:

  • Away Travel offers a limited 1-year warranty on bags and accessories, a limited 2-year warranty on electronics, and a limited lifetime warranty on suitcases

  • Polycarbonate, aluminum, nylon luggage, and soft goods from Away Travel, including batteries, are covered by a limited warranty.

Away Travel Contact Information:

Email Support

[email protected]

Contact Address

10 Bond Street,
New York, NY-10012,
USA.

Chat or Submit a Claim

If you are having trouble contacting Away Travel, submit a claim here.

What is covered under the Away Travel Warranty?

This limited warranty applies to:

  • Polycarbonate, aluminum, and nylon luggage by JRSK, Inc.
  • Original purchaser or initial recipient
  • Cracks or breaks in the shell, wheels, handles, or telescoping handles
  • Zippers that can no longer open or close
  • Fabric tears that make the front pocket non-functional
  • Batteries sold with or separately from luggage
  • Luggage sold by Away or authorized retailers

What is NOT covered under the Away Travel Warranty?

The Away Travel limited lifetime warranty explicitly excludes:

  • Cosmetic damages
  • Non-defective parts
  • Luggage from unauthorized resellers
  • Used luggage
  • Commercial or rental use

Products of Away Travel:

Our claim assistance covers all Away Travel products, including:

Product name
Luggage
Carry-Ons
Checked
Compare Carry-Ons Suitcases
Bags
Bags
Duffles
Backpacks
Totes
Crossbodies
Pouches
Wallets
Masks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Away Travel logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Away Travel.