Sign up your bike through Aventon's official website and discover the array of advantages and privileges awaiting registered Aventon cyclists.
Your name, email address, and source of your purchase along with the serial number, name, and size of your product have to be provided to register your product.
Any defective product can be claimed within the warranty period with dated proof of original retail purchase in hand.
You can either contact an authorized Aventon retailer or their customer support for the purpose. They will inspect your product and let you know the further proceedings in the claim.
You can also consider filling out their “Warranty Form” where you will have to provide your above-mentioned personal and product details along with the subject and description of your issue. You can also send attachments like photographs for proof.
Aventon Ebike maintains dependable customer support which you can rely on for all your issues, queries, and concerns to get a proper solution.
Their help center maintains dedicated pages for warranty, shipping & orders, submitting a request, and returns which you use to know more about their products and services. They also have forms for your convenience in contacting their support team.
2-year warranty on Ebikes
3040 Saturn St,
Brea, CA-92821,
USA.
If you are having trouble contacting Aventon Bikes, submit a claim here.
Aventon warrants each of its products with a dedicated warranty plan from the original retail date of purchase to the first/original buyer against any kind of defect in workmanship and material if it is used normally and provided with proper maintenance in accordance with the guidelines of Aventon. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. You have options for partial warranty coverage for the subsequent owners if the product and warranty are properly transferred. In this timeframe, Aventon will either repair or replace the product with the same or most similar product then available at free of cost and shipping. You can also have certain consumer rights on the claim along with other specific rights that may change from one place to the other.
Aventon’s warranty has serious limitations on its warranty plan. On that note, Defects or damages caused by crash, improper repair, negligence, improper maintenance, or other abnormal, excessive, or improper use; improper assembly or installation; failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the product; corrosion and normal wear and tear in bearings, brake pads, chains, free hub bodies, handlebar grips, rubber moving parts, shifter, brake cables/casings, spokes, sprockets, stripped threads/bolts, tools & transmission gears. In addition, Damages due to improper shipping and claims outside the country of purchase are also not covered. They are also not liable for incidental or consequential damages or losses associated with the product.
Our claim assistance covers all Aventon Bikes products, including:
| Product name |
|---|
| E-bikes |
| Racks |
| Mirrors |
| Fenders |
| Helmets |
| Chargers |
| Bags |
| Baskets |
| Water Bottles |
| Vehicle Racks |
| Bells |
| Phone Mounts |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Aventon Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Aventon Bikes.