• 25 Sep, 2023

Confused about the best way to claim Aventon Ebike warranty? Here is what you should know!

3 Simple Steps for Aventon Bikes Warranty Claim:

Step 1:

  • You must create a user account on their website. It will help you have faster checkouts, keep track of your order status and much more. Your first name, last name, email address and a strong password are enough to create one.

  • Registering your product is not compulsory. However, Registering your product within the first 90 days of purchase will warrant frameset or structural integrity of the frame for a lifetime to the original purchaser.

  • Your name, email address and source of your purchase along with the serial number, name and size of your product has to be provided to register your product.

Step 2:

  • Any defective product can be claimed within the warranty period with dated proof of original retail purchase in hand.

  • You can either contact an authorized Aventon retailer or their customer support for the purpose. They will inspect your product and let you know the further proceedings in the claim.

  • You can also consider filling out their “Warranty Form” where you will have to provide your above-mentioned personal and product details along with the subject and description of your issue. You can also send attachments like photographs for proof.

Step 3:

  • Aventon Ebike maintains a dependable customer support which you can rely on for all your issues, queries and concerns to get a proper solution.

  • Their help center maintains dedicated pages for warranty, shipping & orders, submit a request and returns which you use to know more about their products and services. They also have forms for your convenience in contacting their support team.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8 AM - 5 PM (PST)

Contact Address

Ride Aventon, Inc.
3040 Saturn St
Suite 202 Brea, CA 92821

What is covered under the Aventon Bikes Warranty?

Aventon warrants each of its products with a dedicated warranty plan from the original retail date of purchase to the first/original buyer against any kind of defect in workmanship and material if it is used normally and provided with proper maintenance in accordance with the guidelines of Aventon. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. You have options for partial warranty coverage for the subsequent owners if the product and warranty are properly transferred. In this timeframe, Aventon will either repair or replace the product with the same or most similar product then available at free of cost and shipping. You can also have certain consumer rights on the claim along with other specific rights that may change from one place to the other.

  • 14-Day Return Policy.

  • 2-Year Standard Warranty.

  • Limited Lifetime Warranty For Registered Products.

What is NOT covered under the Aventon Bikes Warranty?

Aventon’s warranty has serious limitations on its warranty plan. On that note, Defects or damages caused by crash, improper repair, negligence, improper maintenance, or other abnormal, excessive, or improper use; improper assembly or installation; failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the product; corrosion and normal wear and tear in bearings, brake pads, chains, free hub bodies, handlebar grips, rubber moving parts, shifter, brake cables/casings, spokes, sprockets, stripped threads/bolts, tools & transmission gears. In addition, Damages due to improper shipping and claims outside the country of purchase are also not covered. They are also not liable for incidental or consequential damages or losses associated with the product.

About Aventon Bikes

Aventon is a renowned brand for electric bikes that designs, manufactures and sells top-quality products that are liked by a large customer base. They are missioned to enable people to find happiness through motion. This ultimate goal has helped them remain one of the most preferred brands in the market. Creating comfortable products that ease your ride is the specialty of the firm. If you are someone who is into cycling, fitness journeys or want to create a healthy lifestyle. Aventon e-bikes are definitely for you!

Products of Aventon Bikes

Commuter Fat Tire - Off Road Folding Cruise Step-Through Cargo Light Weight

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Aventon Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Aventon Bikes.