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3 Simple Steps for Avantalk Warranty Claim
Step 1:
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Ensure you have the original invoice or receipt as proof of purchase to make the Avantalk warranty claim.
Familiarize yourself with Avantalk's warranty policy applicable to your product, which can be found in the product's user manual or on the official website of Avantalk at avantalk.com.
Locate the Avantalk Warranty page and provide the required details to check your warranty status.
You can find your product's serial number on the label attached to the product, usually placed on its surface, side panel, or underside, as well as on the original packaging.
Step 2:
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Create an account to register your Avantalk product by signing up on the official website at avantalk.com.
Once you've completed the sign-up process, you'll be able to register your product by entering its serial number along with the purchase date and purchase details.
Registering your product helps expedite the resolution of Avantalk warranty claims
During the warranty process, Avantalk may offer one of the following solutions: a warranty repair, replacement, or authorized service.
The standard warranty period varies by product, so it is recommended to review the warranty terms applicable to your specific Avantalk device at avantalk.com/pages/warranty-returns.
Step 3:
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Before contacting customer support, gather all the necessary information for your Avantalk warranty claim. This usually includes your registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation such as photos or videos of the defect.
The customer support representative will guide you through the Avantalk warranty claim process and provide further instructions. Follow the instructions carefully to avoid delays. If troubleshooting does not resolve the issue, Avantalk may arrange for product repair, replacement parts, authorized service, or in certain cases, a replacement unit, depending on the warranty terms and product condition.
Avantalk Warranty Period:
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All Avantalk products come with a standard 12-month limited warranty from the date of retail purchase
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For purchases made within 6 months of the RMA date, Avantalk covers all return, replacement, and repair costs; beyond 6 months, the customer covers return shipping only
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Warranty terms may vary by region always check your product's documentation or visit avantalk.com/pages/warranty-returns for exact details
Avantalk Contact Information:
Contact Address
6872 Santa Teresa Blvd., San Jose, CA 95119, US
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What is covered under the Avantalk Warranty?
Defects in manufacturing, materials, and workmanship under normal use for a period of 12 months from the date of retail purchase
- Parts and labor charges for the repair or replacement of a defective product during the warranty period, at no additional cost to the customer
- The original end-use purchaser or the person receiving the product as a gift, who purchased from Avantalk.com or an authorized Avantalk reseller
- Avantalk branded products including headphones, earbuds, USB dongles, and car kits purchased from authorized stores including Avantalk.com, Amazon, AliExpress, Newegg, Walmart, and eBay (seller: Avantree)
- Full return and replacement shipment costs covered by Avantalk for purchases made within 6 months of the RMA date; for purchases made over 6 months prior, Avantalk covers repair/replacement costs while the customer covers return shipping.
What is NOT covered under the Avantalk Warranty?
Damage caused by misuse, abuse, lack of reasonable care, or inadequate repairs performed by unauthorized service centers
- Damage resulting from force majeure, natural forces or disasters, or water damage on non-water-resistant products
- Products purchased from unauthorized Avantalk resellers or with a removed, altered, or illegible serial number
- Modifications or alterations not approved by Avantalk, or normal cosmetic and mechanical wear and tear
- Theft, loss of the item, or warranty claims made without valid proof of purchase
Products of Avantalk:
Our complete claim assistance covers all Avantalk products, including:
| Product name |
|---|
| Headphones |
| Sky Infinity NC |
| Aria Pro 3 |
| Alto Solo |
| Eon |
| Lingo N21 |
| Earbuds |
| Avantalk True Wireless Earbuds Series |
| USB Dongles |
| Avantalk Bluetooth USB Dongles |
| Car Kit |
| Avantalk Bluetooth Car Kits |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Avantalk logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Avantalk.