3 Simple Steps for AUKEY Warranty Claim

Step 1:

• Ensure you have the original invoice or receipt as proof of purchase to make your AUKEY warranty claim. 

  
  

  Familiarize yourself with the warranty policy applicable to your product, which can be found in the user manual or on the official website of AUKEY at aukey.com. 

  
  

  Locate the AUKEY Warranty page and provide the required details to check your warranty status.

  
  You can find your product's model or serial number on the label attached to the product, usually placed on its surface or underside, as well as on the original packaging.

Step 2:

• Create an account to register your AUKEY product by signing up on the official website at aukey.com.

  Once you've completed the sign-up process, you can register your product by entering its model or serial number along with the purchase date and place of purchase.

  Registering your product helps streamline the AUKEY warranty support process.

  During the warranty period, AUKEY may offer repair service, replacement parts, or a replacement unit depending on the issue and warranty terms.

• The standard warranty period varies by product, so it is recommended to review the specific warranty coverage provided with your AUKEY device.

Step 3:

• AUKEY typically requires customers to contact customer support for warranty assistance. 

  You can reach them through the official contact details available on the AUKEY website at aukey.com.

  Before contacting support, gather all necessary information for your AUKEY warranty claim. This usually includes your registered product details, proof of purchase, a clear description of the issue, and any supporting documentation, such as photos or videos of the defect.

  A customer support representative will guide you through the AUKEY warranty claim process and provide further instructions. Follow the instructions carefully to avoid delays.

• If troubleshooting does not resolve the issue, AUKEY may arrange for repair service, replacement parts, or in certain cases, a replacement unit according to the applicable warranty terms.

AUKEY Warranty Period:

• The warranty period for AUKEY products begins on the original date of purchase as shown on your proof of purchase.

• All genuine AUKEY products come with a standard 2-year limited warranty from the date of purchase

• If the defective product model is no longer available, AUKEY may replace it with a current model of equal or greater value

• If no replacement is available, the customer is entitled to either 100% store credit or a 50% partial refund