To receive warranty service, you first need to get an RMA number from customer support in August. You can find customer support contact information below.
August may attempt to rectify the warranty-related issue before issuing the RMA number. Additional information may be requested by August upon giving the RMA number. The given RMA number shall remain valid for 30 days from the day it is issued. Upon receipt of the RMA number, the Device shall be shipped prepaid, proof of purchase, and all accessories (in their original packaging or equivalent protection) to an authorized distribution facility specified by the Customer Service representative of August.
If you don’t return any of your accessories, there may be a hold-up, or you may be charged an invoice for the accessories you didn’t return.
If you’re the original customer of the Product from August and are not happy with it, you can return it in good condition within 30 days of your original purchase and get a full refund. You’ll need an RMA number to return your product. An RMA number is given to you by customer support. The RMA number is valid for 30 days from the date of your original purchase. A product returned after 30 days will be returned to you.
If a Device is returned to August during a Warranty Period, August shall determine whether the Device is defective. Upon such, August shall repair or replace the Device with either a new Smart Lock or a refurbished Smart Lock and refund the original Purchase Price in exchange for the Device.
In the event of the expiration of the Warranty Period or if the Warranty Period is otherwise not applicable under the Scope and Limit Warranty, August shall return the Device to the customer.
If you experience a problem with any of August's products during your warranty period, kindly fill in the relevant information they ask for each product, serial number, and product knowledge, and describe the issue you're facing—contact support for August's product.
During the warranty process, August may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
500 3rd Street,
San Francisco,
USA.
If you have trouble contacting August, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The issues may be caused by defects in the materials or in the manufacturing process of the product, resulting in malfunction or non-functioning of the device. Depending on the circumstances, the warranty may cover the repair or replacement of defective components or the entire device.
1 year [2 years for Pro customers certified] Limited Hardware Warranty. only to the person or organization that purchased the device from August or one of its authorized retailers or distributors; and for Devices purchased and shipped to the end user in the U.S. or Canada.
August warranty don't usually cover excessive use, negligence, poor installation, illegitimate changes, normal wear and tear, cosmetic damage, or unexpected losses. Check out the August warranty terms.
August is a leading smart brand known for its cutting-edge home automation solutions. August is a smart lock and doorbell camera brand that brings the latest technology into your everyday life. With August, you can control and monitor your home from anywhere with secure remote access and live monitoring. August’s easy-to-use app and compatibility with top smart home platforms makes it a must-have in today’s households, providing peace of mind and peace of mind. August’s attention to detail and robust functionality have helped solidify its reputation as a leading smart home company, simplifying and improving the way we live with our living spaces.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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