3 Simple Steps for Atrix Warranty Claim:

Step 1:

  • Your products getting registered is the first and foremost step in the warranty claiming process, and also a form should be filled up with your personal and appliance details. You will be asked to attach the proof of purchase or a copy of the receipt.

  • Similar to the registration process, the warranty form has to be submitted with the pivotal details that are required, and they have provided the box for you to explain the warranty issue you face.

Step 2:

  • Kindly return the product to the customer center for repair with the service return authorization (SRA) number. They provide this number only in the case where your problem with the product has not been fixed after you have been guided by the customer service representative.

  • If you've received the products from approved distributors and need to return or exchange them, please get in touch with them.

Step 3:

  • All kinds of problems will be rectified by the customer service team whether it is about shipping, you want to inquire about thermal protection, bags, filters, accessories, and much more.

  • The form can be used to send them a message or get a quotation. On its left side, you can see the ways to contact them.

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Phone Number


Mon-Fri: 7:30am - 4:30pm (CST)

Contact Address

1350 Larc Industrial Blvd,
Burnsville, MN-55337,

What is covered under the Atrix Warranty?

Atrix ensures that its vacuum cleaners will be devoid of material and manufacturing flaws beginning from the purchase date and for the original owner. Should any problems related to this warranty arise within this period, Atrix may choose to either repair or replace the defective product, depending on its discretion.

  • 1-year warranty for Barrel Vacuums and 14 Atrix ERGO PRO Cordless Backpack Vacuum

  • 3-year warranty for Omega Plus, Omega Supreme Plus Vacuum

What is NOT covered under the Atrix Warranty?

The warranty will not be applicable to any customized configurations or to units that have undergone alterations, or sustained damage due to negligence, improper use, accidents, or failure to adhere to Atrix's Instruction Manual. This warranty does not include consumable items, such as filters, accessories, and motor brushes.

About Atrix

Since its establishment in 1981, Atrix has consistently been a pioneer in the production of a wide range of high-efficiency filtration vacuum cleaners, catering to the needs of residential, commercial, and industrial sectors. The company remains resolute in its dedication to delivering top-notch products and crafting adaptable vacuum solutions for a multitude of uses. Their pioneering HEPA and ULPA filtration technologies have established Atrix as a prominent player in the industrial supplies market. For instance, Tesla relies on Atrix's industrial vacuum cleaners to maintain the cleanliness of their manufacturing line robotics, primarily due to the immediate containment capabilities, high-efficiency particulate air filters, and the extensive assortment of industrial vacuum models available, perfectly tailored to meet specific application demands.

Products of Atrix

Backpack Vacuums Canister Series Omega Series Express Series High Capacity Series Stick Vacuums. Cordless Vacuums Critical Area Vacuums

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Atrix logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Atrix.