3 Simple Steps for Astra Walker Tapware Warranty Claim:

Step 1:

  • After you submit the copy of the purchase receipt to the supplier authorized by Astra Walker, then they will provide it to Astra Walker in place of you to claim the warranty. The supplier refers to the entity that sold the product to you.

  • The purchase order and delivery docket number have to be included where the goods were acquired from Astra Walker. Your warranty will be assumed invalid when you fail to provide proof of purchase or equivalent documentation.

Step 2:

  • The products they offer are backed by guarantees that cannot be waived under the Australian Consumer Law. You have the right to receive a replacement or refund in the case of a major failure, and you are also entitled to compensation for any other losses or damages that are reasonably foreseeable.

  • You also have the right to request the repair or replacement of the goods if they do not meet acceptable quality standards, and this failure does not constitute a major failure.

Step 3:

  • Astra Walker assumes no responsibility for claims related to labor, additional products, or parts connected to a purportedly faulty product if the associated work has not been pre-approved in writing by Astra Walker.

  • On the left side of the contact form are the official office addresses of Astra Walker. The form includes fields such as personal, contact, residential, and file attachment. The phone number is found at the bottom of our and their page.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Phone Number

+61 02 8838 5100

Mon-Fri: 9am - 4:30pm

Contact Address

215 North Rocks Road,
North Rocks, NSW-2151,
Australia.

What is covered under the Astra Walker Tapware Warranty?

Astra Walker will, at its discretion, either repair or replace, free of charge for both parts and labor, any goods found to be defective due to faulty workmanship or materials during the initial two years of the warranty period.

  • 1-year warranty period on powder coat finishes

  • 5-year warranty period on electroplated and PVD finishes

What is NOT covered under the Astra Walker Tapware Warranty?

The warranty does not cover defects in the goods resulting from improper use, incorrect installation, failure to follow the manufacturer's installation instructions, surface damage due to improper installation or installation by a non-licensed plumber, products not installed in accordance with relevant National Standards, and State Regulations, inadequate care of goods, damage caused by hard water, outdoor use, exposure to unusual physical or environmental conditions, use in an application for which the product was not intended or designed, and the use of harsh detergents or abrasive cleaners, as well as products utilized in a commercial application. Additional exclusions from the warranty cover specific components such as Jumper Valves, O-rings, and washers, as well as Aerator Inserts. Additionally, normal wear and tear are not included in the warranty coverage.

About Astra Walker Tapware

For over two decades, Astra Walker Australia has committed itself to creating innovative bathware that embodies its principles of quality, design, and sustainability. The products not only reflect the company's values but also resonate with the values of their collaborators and customers. Astra Walker's offerings are distinctive, emphasizing the development of thoughtful and intuitive designs with architectural integrity that outlast passing trends. The team diligently strives for precision in form, finish, and service, maintaining a dedication to craftsmanship, integrity, and enduring results throughout their entire product range.

Products of Astra Walker Tapware

Showers Bidets Tapware Toilets Towel Rings Grab Rails

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Astra Walker Tapware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Astra Walker Tapware.