3 Simple Steps for Astell & Kern Warranty Claim

Step 1:

• Ensure you have the original invoice or receipt as proof of purchase to make the Astell&Kern warranty claim.
  
  Familiarize yourself with Astell&Kern's warranty policy applicable to your product, which can be found in the product's user manual or on their official website at astellnkern.com. 
  
  

  Locate the Astell&Kern Warranty Register page and provide the required details to check your warranty status. 
  
  

  You can find your product's model number on the label attached to the product, usually placed on its surface or underside, as well as on the original packaging.

Step 2:

• Create an account to register your Astell&Kern product by signing up on their official website at astellnkern.com.

  Once you've completed the sign-up process, you'll be able to register your product by entering its model number along with the purchase date and place of usage.

  Registering your product expedites the process of resolving Astell&Kern warranty claims.

  During the warranty process, Astell&Kern may offer you one of the following solutions: a warranty replacement or warranty service.

  All Astell&Kern products sold with English documentation come with a 1-year limited warranty from the date of purchase.

  Items other than the main body of the product are classified as accessories and may be subject to a different warranty period.

• Please refer to your product's user manual or the official Astell&Kern website for accessory-specific warranty terms.

Step 3:

• Astell&Kern typically requires customers to contact their customer service for assistance. You can contact them using the contact details given below.

  Before contacting customer support, gather all the necessary information for your Astell&Kern warranty claim. 

  This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect.

  The customer support representative will guide you through the Astell&Kern warranty claim process and provide further instructions. Follow the instructions provided by the customer support representative diligently.

• If troubleshooting does not resolve the issue, Astell&Kern may arrange for replacement parts, product repair or, in some cases, a replacement unit.

Astell & Kern Warranty Period:

• Unless otherwise stated in your product's manual, the following warranty policy applies to Astell&Kern products sold on astellnkern.com. The warranty period starts on the date of purchase as stated on your proof of purchase.

• All Astell&Kern products presented in English come with a 1-year limited warranty from the date of purchase

• Embedded batteries are covered under a 1-year limited warranty from the date of purchase