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3 Simple Steps for ASICS Warranty Claim
Step 1:
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For ASICS warranty review, you must submit clear photo evidence through their claim form, as claims are first validated based on images.
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You can upload up to 4 images, including receipt (optional), size tag, defective area, and outsole (heel-to-toe view). Images must be JPG/PNG and under 1.5MB.
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Fill in the description box with a clear explanation of the issue, including when and how the problem started.
Step 2:
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If you purchased from ASICS or an official ASICS store, returns are generally accepted within 90 days if the product is unworn, unwashed, and unaltered.
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To process a claim, you must have your order confirmation number or store receipt, and follow instructions provided by customer support for returns or refund approval.
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If approved, refunds are issued back to the original payment method, including applicable taxes and product value.
Step 3:
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Submit your request via the official ASICS support page ASICS Support to access warranty and return assistance.
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The support team reviews all cases and may offer refunds or limited in-store exchanges, depending on eligibility and product condition.
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Online exchanges are generally not available, and all warranty decisions are made after verification of submitted evidence and return inspection.
ASICS Warranty Period:
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Footwear: 1 year from date of delivery
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Apparel & accessories: 6 months from date of delivery
Real Experiences with ASICS Warranty Claims:
Typical Processing Time: ASICS warranty review usually takes 4–6 weeks, and if approved, replacement or credit is issued after inspection.
Reason for Common Delays: Delays often happen due to missing proof of purchase, incomplete photos of the defect, verification of manufacturing fault, or back-and-forth clarification emails.
Helpful Tip to make the claim easier: Submit a clear receipt, 3–4 sharp images of the defect (including size tag/sole), and detailed usage description to avoid rejection or follow-up delays.
Required Documents for Your ASICS Warranty Claims:
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Proof of purchase (invoice/receipt showing retailer + date)
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Product photos (defect area + full shoe/item images)
ASICS Contact Information:
Contact Address
7755 Irvine Center Drive, Suite 400,
Irvine, CA-92618,
USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming ASICS warranty hassle-free.
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What is covered under the ASICS Warranty?
ASICS only covers manufacturing defects, such as:
- Manufacturing faults in stitching or construction
- Sole separation due to production error
- Defective materials (mesh, rubber, fabric issues from factory)
- Early hardware failure (eyelets, lace loops, etc.)
- Structural failure not caused by use
What is NOT covered under the ASICS Warranty?
ASICS clearly excludes damage caused by normal use or misuse:
- Normal wear and tear (most common rejection)
- Damage from running/sports usage over time
- Improper fit or sizing issues
- Water, sweat, or environmental damage
- Misuse, accidents, or rough usage
- Natural aging (color fading, outsole wear, etc.)
- Unauthorized repair or modification
ASICS Warranty FAQs
Does ASICS provide warranty for running shoes and sports footwear?
Yes, ASICS offers warranty coverage for eligible products such as ASICS running shoes, ASICS GEL Nimbus, ASICS Kayano, and other footwear if a manufacturing defect is found under normal use.
How do I file an ASICS warranty claim for running shoes?
To start a claim for ASICS Gel Nimbus 24, ASICS Kayano 29, or other ASICS runners, contact ASICS support or the retailer with your proof of purchase, product details, and images of the defect.
Are ASICS GEL Nimbus and GEL Kayano models covered under warranty?
Yes, models like GEL Nimbus 24, GEL Nimbus, GEL Kayano 29, and Kayano 28 are generally eligible for warranty support if defects such as sole separation or material issues occur.
Does ASICS warranty cover tennis shoes and court shoes?
Yes, products like ASICS tennis shoes, ASICS court shoes, and ASICS volleyball shoes may be covered if the issue is due to manufacturing faults rather than wear and tear.
Are ASICS trail running shoes and Gore-Tex shoes included in warranty coverage?
Eligible products such as ASICS trail running shoes, ASICS Gore-Tex, and ASICS hiking shoes may qualify for warranty claims depending on the nature of the defect.
What issues are covered under ASICS warranty?
The warranty typically covers manufacturing defects in products like ASICS Gel Cumulus, ASICS Novablast, ASICS GT-1000, and ASICS running trainers, including stitching failure or structural faults.
What is not covered under ASICS warranty?
Damage caused by improper use, wear and tear, or external impact is usually not covered for items like ASICS sneakers, ASICS wrestling shoes, or ASICS soccer cleats.
Can I claim warranty for ASICS shoes bought on sale or clearance?
Yes, even products purchased during ASICS sale, ASICS outlet online, or ASICS running shoes clearance may still be eligible for warranty unless marked as final sale.
Do I need proof of purchase for ASICS warranty claims?
Yes, proof of purchase is required for items like ASICS Gel Lyte III, ASICS Japan S, or ASICS trainers womens to validate warranty eligibility and process the claim.
Where can I contact ASICS for warranty support?
You can get assistance through the official ASICS Support page for help with ASICS running shoes, apparel, and footwear warranty issues.
Products of ASICS:
Our complete claim assistance covers all ASICS products, including:
| Product name |
|---|
| Running Shoes |
| Golf Shoes |
| Socks |
| Shorts |
| Hoodies |
| Pants |
| Tights |
| Hats |
| Sweatshirts |
| T-Shirts |
| Dresses |
| Skirts |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ASICS logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ASICS.