3 Simple Steps for Ashley Furniture Warranty Claim

Step 1:

• Reach out to the Ashley retailer where you bought your furniture to request warranty service.

• Ensure that all claims include the original bill of sale and the product serial number that are submitted.

• Ashley reserves the right to request the return of defective parts if necessary. You are responsible for coordinating with the retailer to arrange transportation of the furniture or parts between your home and the retailer's location.

Step 2:

• To qualify for the full refund as outlined in this Return Policy, all items must be in new/unused condition and returned with all accessories and parts securely packed in their original packaging.

• Upon receipt, the returned items undergo immediate inspection. Any necessary exchanges, credits, or refunds will be issued for the purchase price of the item(s), while taxes will be refunded.
  

Step 3:

• Begin the Ashley Furniture warranty claim process by contacting Ashley Furniture customer service via the website, email, or phone. 

• Depending on the type of warranty claim, the customer service representative may offer to repair, replace, or reimburse the affected product.

• If the customer service representative approves the Ashley Furniture warranty claim, the process should be followed according to Ashley Furniture's instructions.

• Ashley Furniture will repair issues like faulty recliners, thin foam, sagging cushions, wobbly frames, broken springs, or uncomfortable mattresses under their warranty policy.

Ashley Furniture Warranty Period:

• Ashley Furniture offers a 1-year limited warranty on leather and upholstery fabric, cushioning, finishes, and all other furniture products

• Ashley Furniture provides a 3-year limited warranty on sleeper mattresses and sleeper mechanisms

• Ashley Furniture provides a 5-year limited warranty on recliner mechanisms, springs, and the webbed seating system