3 Simple Steps for Ashley Furniture Warranty Claim:

Step 1:

  • Reach out to the Ashley retailer where you bought your furniture to request warranty service. Ensure that all claims include the original bill of sale, and the product serial number, and are submitted within the specified warranty period.

  • Ashley reserves the right to request the return of defective parts if necessary. You are responsible for coordinating with the retailer to arrange transportation of the furniture or parts between your home and the retailer's location.

Step 2:

  • To qualify for the full refund as outlined in this Return Policy, all items must be in new/unused condition and returned with all accessories and parts securely packed in their original packaging.

  • Upon receipt, the returned item(s) undergo immediate inspection. Any necessary exchanges, credits, or refunds will be issued for the purchase price of the item(s), while taxes will be refunded in compliance with applicable state law.

Step 3:

  • Begin the warranty claim process by contacting Ashley Furniture customer service via their website, email, or phone. Provide the customer service representative with all relevant information. Follow any instructions provided, such as submitting additional documentation or scheduling an inspection if necessary.

  • Depending on the type of warranty claim, the customer service representative may offer to repair, replace, or reimburse the affected product. If the customer service representative approves the warranty claim, the process should be followed according to Ashley Furniture's instructions.

  • It is always recommended to visit the official website of Ashley Furniture or contact customer service directly to obtain the most accurate and current information regarding warranty registrations and claims.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

One Ashley Way,
Arcadia, Wisconsin-54612,

What is covered under the Ashley Furniture Warranty?

Ashley Furniture brand warranties typically provide coverage for material and workmanship defects for a specified period of time, depending on the product category. Depending on the severity of the issue, the warranty may include the repair or replacement of damaged parts or products.

  • 1-year limited warranty on Leather and Upholstery Fabric, Cushioning, and Finishes and all Other Furniture Products

  • 3-year limited warranty on Sleeper Mattress, and Sleeper Mechanisms

  • 5-year limited warranty on Recliner Mechanisms, and Springs and Webbed Seating System

What is NOT covered under the Ashley Furniture Warranty?

Generally, the warranty does not cover ordinary wear and tear, abuse, or damage sustained by the user. The terms and conditions of the warranty may vary, so it is recommended to consult the warranty documentation from Ashley Furniture for accurate information.

About Ashley Furniture

The Ashley Furniture brand is a globally renowned furniture manufacturer, known for its stylish and cost-effective products. Established in 1945, the company has since grown to be one of the world's largest furniture manufacturers. Its extensive product range encompasses a variety of items, including sofas, beds, dining sets, and home decor accessories. Ashley Furniture is renowned for its dedication to quality and originality and is committed to providing customers with high-quality pieces that add comfort and style to any space. The brand offers reliable options for living rooms, bedrooms, and dining areas, catering to a variety of styles and budgets.

Products of Ashley Furniture

Sofas Loveseats Dining Benches Dining Room Chairs Headboards Coffee Tables

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ashley Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ashley Furniture.