3 Simple Steps for Ashley Furniture Warranty Claim

Step 1:

• Contact the Ashley Furniture retailer where you purchased the item to start your warranty claim.

• Provide proof of purchase (original receipt) and the product serial number.

• Coordinate with the retailer if inspection or transport of the item or parts is required.

Step 2:

• The retailer or support team will review your claim and inspect the issue.

• You may be asked to return defective parts for verification.

• Based on the assessment, your claim will be approved or declined.

Step 3:

• If approved, Ashley Furniture will repair or replace the defective item or parts.

• Follow the instructions provided by customer service to complete the process.

• The warranty typically covers manufacturing defects like sagging cushions, broken springs, or structural issues.

Ashley Furniture Warranty Period:

• Ashley Furniture offers a 1-year limited warranty on leather and upholstery fabric, cushioning, finishes, and all other furniture products

• Ashley Furniture provides a 3-year limited warranty on sleeper mattresses and sleeper mechanisms

• Ashley Furniture provides a 5-year limited warranty on recliner mechanisms, springs, and the webbed seating system

Real Experiences with Ashley Furniture Warranty Claims:

Typical Processing Time: Most claims are reviewed after submission and resolved based on repair or part replacement timelines.

Reason for Common Delays: Delays usually occur due to missing documents, inspection requirements, or coordination with retailers for parts and transport.

Helpful Tip to make the claim easier: Submit complete details with proof of purchase, serial number, and clear issue description to avoid back-and-forth.

Required Documents for Your Ashley Furniture Warranty Claims:

• Original bill of sale (proof of purchase)