3 Simple Steps for Ashley Furniture Warranty Claim

Step 1:

• Reach out to the Ashley retailer where you bought your furniture to request warranty service. Ensure that all claims include the original bill of sale, and the product serial number, and are submitted within the specified warranty period.

• Ashley reserves the right to request the return of defective parts if necessary. You are responsible for coordinating with the retailer to arrange transportation of the furniture or parts between your home and the retailer's location.

Step 2:

• To qualify for the full refund as outlined in this Return Policy, all items must be in new/unused condition and returned with all accessories and parts securely packed in their original packaging.

• Upon receipt, the returned item(s) undergo immediate inspection. Any necessary exchanges, credits, or refunds will be issued for the purchase price of the item(s), while taxes will be refunded in compliance with applicable state law.
  

Step 3:

• Begin the Ashley Furniture warranty claim process by contacting Ashley Furniture customer service via their website, email, or phone. Provide the customer service representative with all relevant information. 

• Depending on the type of warranty claim, the customer service representative may offer to repair, replace, or reimburse the affected product.

• If the customer service representative approves the Ashley Furniture warranty claim, the process should be followed according to Ashley Furniture's instructions.

• Ashley Furniture will repair issues like faulty recliners, thin foam, sagging cushions, wobbly frames, broken springs, or uncomfortable mattresses under their warranty policy.

Ashley Furniture Warranty Period:

• 1-year limited warranty on Leather and Upholstery Fabric, Cushioning, and Finishes and all Other Furniture Products

• 3-year limited warranty on Sleeper Mattress, and Sleeper Mechanisms

• 5-year limited warranty on Recliner Mechanisms, and Springs and Webbed Seating System