• 14 Jul, 2023

In order to register and file a claim for Ashley Furniture warranty, please complete the following steps.

3 Simple Steps for Ashley Furniture Warranty Claim:

Step 1:

  • In order to register for a warranty on an Ashley Furniture, visit the official website of Ashley Furniture or contact customer service.

  • A warranty registration form should be filled out with the necessary information, such as the name and contact details of the customer, the date of purchase, and the product information.

  • A copy or photograph of the purchase receipt (or invoice) should be attached to the form.

  • It is important to review the warranty terms and conditions to ensure that the coverage and restrictions are understood.

Step 2:

  • To complete the warranty registration form, either by completing it online or by sending it to the address provided by Ashley Furniture, please submit the completed form.

  • Upon completion, please wait for confirmation of warranty registration, which may be provided via email or mailed document.

  • Ensure that a copy of warranty registration confirmation is kept for your record.

  • Additionally, it is important to be aware of the warranty coverage information, such as the duration of coverage and the product details.

  • In the event that warranty service is required, it is essential to collect all relevant information, including the warranty confirmation and purchase receipt, as well as any product details and supporting documentation.

Step 3:

  • Begin the warranty claim process by contacting Ashley Furniture customer service via their website, email or phone.

  • Provide the customer service representative with all relevant information.

  • Follow any instructions provided, such as submitting additional documentation or scheduling an inspection if necessary.

  • Depending on the type of warranty claim, the customer service representative may offer to repair, replace or reimburse the affected product. If the customer service representative approves the warranty claim, the process should be followed according to Ashley Furniture's instructions.

  • It is always recommended to visit the official website of Ashley Furniture or contact customer service directly to obtain the most accurate and current information regarding warranty registrations and claims.

Phone Number


Monday-Friday 7:00 a.m. to 7:00 p.m. and Saturday 7:00 a.m. – 5:30 p.m.(CT)

Contact Address

1 Ashley Way,

What is covered under the Ashley Furniture Warranty?

Ashley Furniture brand warranties typically provide coverage for material and workmanship defects for a specified period of time, depending on the product category. Depending on the severity of the issue, the warranty may include the repair or replacement of damaged parts or products.

  • limited lifetime warranty on frames used in upholstered and leather.

  • 5 year limited warranty on springs and webbed seating system and recliner mechanism.

  • 3 year limited warranty on sleeper mechanisms.

  • 3 year pro-rated limited warranty on sleeper mattress.

  • 1 year limited warranty on cushions, leather and upholstery fabric and finishes and all other furniture products.

What is NOT covered under the Ashley Furniture Warranty?

Generally, the warranty does not cover ordinary wear and tear, abuse, or damage sustained by the user. The terms and conditions of the warranty may vary, so it is recommended to consult the warranty documentation from Ashley Furniture for accurate information.

About Ashley Furniture

The Ashley Furniture brand is a globally renowned furniture manufacturer, known for its stylish and cost-effective products. Established in 1945, the company has since grown to be one of the world's largest furniture manufacturers. Its extensive product range encompasses a variety of items, including sofas, beds, dining sets, and home decor accessories. Ashley Furniture is renowned for its dedication to quality and originality, and is committed to providing customers with high-quality pieces that add comfort and style to any space. The brand offers reliable options for living rooms, bedrooms, and dining areas, catering to a variety of styles and budgets.

Products of Ashley Furniture

Sorinella Queen Upholstered Bed Alisdair 5-Piece Dining Room Set Follett Power Reclining Sofa Bolanburg 5-Piece Bedroom Set Pinnadel Counter Height Bar Stool

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ashley Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ashley Furniture.