3 Simple Steps for Ariens Warranty Claim

Step 1:

• Access the official Ariens Support portal or use the dealer locator to find an authorized service representative. Before filing a claim, verify that your machine is experiencing a defect in material or workmanship that is not a result of routine maintenance needs (like spark plug or oil changes).

• Identify your Model and Serial Number located on the identification label of your unit. Provide a detailed summary of the technical malfunction to your local dealer to triage whether the issue is a simple adjustment or a physical hardware defect covered under the "Consumer Use" or "Commercial Use" terms.

Step 2:

• Once your claim is approved by an authorized Ariens dealer, they will facilitate the repair or replacement of defective parts. For valid warranty claims, the brand covers the cost of genuine Ariens service parts and labor. Notably, the transportation of the product to and from the place of warranty service is at the owner's expense.

• Ensure your product is registered online. If the dealer did not register the unit at the time of sale, you must complete this step to unlock the full benefits of the warranty. For parts-only orders purchased online, a Return Merchandise Authorization (RMA) is required before returning any hardware to the distribution center.

Step 3:

• Your authorized dealer will finalize the repair using original equipment manufacturer (OEM) parts. Once the technician completes the service and safety checks, your machine is restored to factory standards. For parts purchased individually, they carry a 90-day limited warranty from the date of purchase.

• For verified manufacturing flaws, the brand prioritizes a rapid restoration of your equipment. If a replacement is granted, the hardware carries the remainder of your original protection window. Ariens also offers a 5-year warranty on the cast-iron auger gearcase for specific snowblower models, ensuring long-term durability for critical components

Ariens Warranty Period:

• Ariens typically offers a 3-year residential warranty on Sno-Thro snow blowers and a 3-year consumer warranty on most mowers, with 5-year coverage on cast-iron gear cases.

Real Experiences with Ariens Warranty Claims:

Typical Processing Time: The standard turnaround for an Ariens hardware repair is 4 to 7 business days for parts, while in-shop dealer repairs vary by season. During "peak snow" or "peak mowing" months, wait times may be longer due to high demand.

Reason for Common Delays: The most frequent cause for delay is failing to register the product at the time of purchase, which requires manual verification of the sale. Additionally, delays occur if the required parts are "oversized" and require special freight shipping.

Helpful Tip to make the claim easier: Register within 30 days. Many models offer extended warranty benefits if registered promptly. Also, take a clear photo of your serial number plate and save it on your phone; this allows you to call for parts or service even when you aren't standing next to the machine in the garage or shed.