3 Simple Steps for Skyworth Warranty Claim

Step 1:

• Before requesting a technician, visit the Skyworth official website to consult the FAQ and troubleshooting sections for your specific product category (TV, Aircond, or Refrigerator). You must verify that the appliance is experiencing a manufacturing defect rather than an issue caused by external factors like unstable Wi-Fi or improper power supply.

• Locate your Model Number and Serial Number, usually found on a barcode sticker on the back or side of the unit. To register a complaint, contact the Skyworth Toll-Free Hotline or send a message via WhatsApp to +60 11-1280 2189. A customer service representative will perform a remote triage to determine if the issue requires a home visit.

Step 2:

• Once your claim is validated, Skyworth support team will coordinate a visit from an authorized service partner. For large appliances like TVs (typically 43" and above), refrigerators, and washing machines, Skyworth provides on-site service at your registered address.

• Ensure you have your Original Purchase Receipt ready for the technician's inspection. If the product is determined to be "Dead on Arrival" (DOA) within the initial purchase window, Skywort facilitates a priority replacement. For smaller items or accessories, you may be directed to the nearest authorized service center located in major hubs.

Step 3:

• If a repair is necessary, the technician will use genuine parts to restore your appliance. In cases where the unit cannot be repaired, a replacement of an equivalent model may be offered at the brand's discretion. For confirmed manufacturing flaws, the labor and parts are fully covered under the warranty terms.

• Once the service is completed, your original warranty period remains in effect. For example, if a compressor is replaced under the 10-year guarantee, the remaining years of that specific coverage continue to protect your investment. Always ensure you receive a service report from the authorized personnel for your records.

Skyworth Warranty Period:

• SKYWORTH 75" & Above TV Models – 2+1 years warranty

• Karaoke / Frame / Mini LED TV Series – 2+1 years warranty

• Audio (Party Speaker / Soundbar / Shaver) – 1 year warranty

• Refrigerator (Double Door Non-Inverter) – 2 years warranty

• Refrigerator Compressor – 10 years warranty

• Side-by-Side / Multi Door (Before 2026) – 2 years warranty

• Compressor – 12 years warranty

• Side-by-Side / Multi Door (2026 Onward) – 2 years warranty

• Compressor – 30 years warranty

Real Experiences with Skyworth Warranty Claims:

Typical Processing Time: For on-site services in Klang Valley, technicians usually arrive within 3 to 5 business days. Parts replacement may take longer if specific components need to be shipped from the regional distribution center.

Reason for Common Delays: The most frequent delay is caused by "User Absence" during scheduled on-site visits. Additionally, claims are often stalled if the customer cannot provide the serial number or a clear photo of the defect during the initial WhatsApp triage.

Helpful Tip to make the claim easier: Take a clear video of the issue (e.g., flickering screen or unusual noise from the fridge) and a photo of the serial number sticker before calling. Sending these via WhatsApp to the Skyworth support team (+60 11-1280 2189) allows them to pre-diagnose the problem and bring the correct parts on the first visit.