3 Simple Steps for Sansui Warranty Claim

Step 1:

  • Before initiating a claim, access the official Sansui World support portal to consult troubleshooting guides or use the "Report a Problem" feature. You must verify that the device is suffering from a manufacturing defect in materials or workmanship rather than external factors like signal reception or voltage fluctuations.

  • Locate your model number and serial number on the original packaging or the rear panel of the TV. Contact the Sansui Customer Care hotline or email to register your complaint. A job registration number is mandatory to avail of any technical service.

Step 2:

  • Once your request is registered, Sansui facilitates an on-site inspection by a brand-authorized service partner. For "Dead on Arrival" (DOA) cases typically hardware failures occurring immediately after purchase authorized service centers will pick up the unit for replacement.

  • For standard returns or replacements within the initial 7-day window, ensure the product is in its original condition with all accessories, manuals, and packaging. If the product was delivered damaged, you must notify support within 2 days to be eligible for a fresh replacement.

Step 3:

  • If a repair is required, the authorized technician will either fix the unit at your home or transport it to a service center. For verified manufacturing flaws covered under warranty, Sansui will repair or replace parts free of charge. If a replacement unit is provided, it carries only the remaining duration of your original warranty period.

  • Once the service is finalized, ensure the technician provides a service report. For out-of-warranty repairs, the service carries a limited 30-day warranty from the date of receipt to ensure the specific issue remains resolved.

Sansui Warranty Period:

  • 1-Year Warranty

Real Experiences with Sansui Warranty Claims:

Typical Processing Time: Standard on-site inspections usually occur within 24 to 48 hours of registering a complaint. For replacement products, the brand typically ships the new unit within 7 working days once the return is approved.

Reason for Common Delays: Delays often occur if the original purchase invoice is not presented to the technician during the visit. Additionally, the lack of original packaging can stall the pickup process for replacement or return requests.

Helpful Tip to make the claim easier: Check your "Installation Status." If your TV was not installed by a Sansui-authorized partner, certain claims like "Gas Charging" (for ACs) or specific hardware issues may be charged even within the warranty period. Always use the toll-free number to book your initial installation.

How to claim Sansui Warranty

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Sansui Contact Information:

Email Support

sansuicare@jainaindia.com

Phone Number

1800-419-3777

Monday – Friday, 10:00 AM – 07:00 PM

Contact Address

Jaina India Pvt. Ltd., A-233, 2nd Floor, Okhla Industrial Area Phase-1, New Delhi – 110020, India.

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What is covered under the Sansui Warranty?

Comprehensive 1-Year Warranty: Full protection against internal circuit defects, hardware failures, and manufacturing errors from the date of purchase.

  • Additional Panel Protection: An extra 1-year warranty specifically for the display panel on all Google and Android TV models.
  • First-Time Installation: Free professional setup and demonstration for all new TV purchases to ensure proper configuration.
  • Preventative Maintenance Service (PMS): Eligibility for one free dry and one free wet service during the initial 1-year warranty period.
  • DOA Replacement: Fast-track replacement for units suffering from hardware failure within the brand's specified "Dead on Arrival" timeframe.

What is NOT covered under the Sansui Warranty?

Exclusions: Protection Limitations

  • Commercial and Rental Use: If the product is used in a commercial environment, the warranty period is strictly limited to 90 days.
  • Aesthetical and Plastic Parts: Coverage does not extend to the TV cabinet, plastic frames, sheet metal parts, or air filters.
  • Accidental and Environmental Damage: Protection is void for damage caused by lightning, abnormal voltage, moisture, or "Acts of God."
  • Third-Party Software: The warranty does not cover any external apps, settings, data, or links downloaded onto the device.
  • Unauthorized Servicing: Claims are denied if the product has been serviced by anyone other than a Sansui-authorized service center or if the warranty seal is broken.
  • Consumables and Accessories: Remote control batteries and external cables are not covered under the primary hardware warranty.

Sansui Warranty FAQs

How do I connect my Sansui Smart TV to Wi-Fi?

Go to the Settings menu on your TV, select Network, and then choose Wi-Fi. Select your network from the list and enter the password. If you see a "No Internet" message, ensure your TV's Date and Time settings are set to "Network Provided" or updated manually, as incorrect time can block internet access.

Does my Sansui TV support Screen Mirroring or Chromecast?

Most modern Sansui Smart TVs come with built-in Chromecast or support screencasting via the Google Home App. Ensure both your mobile device and TV are on the same Wi-Fi network. For Coolita OS models, enable the "Cast" option in the TV settings and search for the device from your mobile's wireless display settings.

How do I update the software on my Sansui TV?

For Android/Google TVs, navigate to Settings > Device Preferences > About > System Update. For Coolita OS models, updates are delivered via OTA (Over-the-Air); go to Settings > System Update while connected to Wi-Fi to check for the latest firmware.

What should I do if my TV displays "No Signal"?

Check that your set-top box or external device is powered on. Ensure the HDMI or AV cables are securely plugged into both the TV and the source device. Use the Source/Input button on your remote to verify that the TV is set to the correct input (e.g., HDMI 1, AV).

How can I stop "Shop Mode" or pop-up ads on my screen?

If your TV is displaying feature banners (E-Pop), go to Settings > Device Preferences (or System) > Advanced Settings and turn off Shop Mode or Store Mode. This will return the TV to standard home viewing mode.

How do I perform a factory reset on my Sansui TV?

If the system is lagging or apps are crashing, you can reset the TV by going to Settings > System (or Device Preferences) > About > Factory Reset. Warning: This will erase all installed apps and personal data, restoring the TV to its original out-of-the-box settings.

How do I file a warranty claim or request a repair?

To file a claim, call the customer support number (1800-419-3777) and select Option 3 from the IVR menu for repairs. You must present the original signed/stamped invoice and warranty card to the technician. Repairs must be carried out only by Jaina India Pvt. Ltd. authorized service centers to keep the warranty valid.

How do I register my product for warranty?

Warranty registration is mandatory to avail of benefits. You can register your product by downloading the Sansui Store App (available on Android and iOS) or by visiting the warranty section on the official website. You will need your Invoice/Order ID, Model Number, and Serial Number.

What is Sansui's warranty policy for LED TVs and appliances?

Sansui provides a 1-year comprehensive warranty on LED TVs and most physical goods. Specifically for Google and Android TVs, there is an additional 1-year extended warranty on the Panel. For Air Conditioners, the warranty typically includes 1 year comprehensive, 5 years on the PCB, and 10 years on the compressor.

How do I contact Sansui India customer care for support?

You can reach Sansui customer care by calling the toll-free number 1800-419-3777 or by emailing sansuicare@jainaindia.com. Support is available on weekdays from 10 AM to 7 PM (closed on public holidays). For faster service, you can also use the Sansui Store All-in-One app to book repairs.

Products of Sansui:

Our complete claim assistance covers all Sansui products, including:

Product name
Televisions
Smart TVs
Google TV TVs
Android TVs
Coolita TVs
Voice-Control TVs
Air Conditioners
Split Inverter ACs
3-Star ACs
5-Star ACs
Convertible Mode ACs
Washing Machines
Semi-Automatic Washing Machines
Top Load Washing Machines
High Capacity Washing Machines
Energy Efficient Machines
Home Appliances
Cooling Appliances
Laundry Appliances
Smart Home Electronics

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sansui logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sansui.