3 Simple Steps for Arctic Zone Coolers Warranty Claim:

Step 1:

  • The vital information that you provide in the warranty claim form helps the technicians access and solve problems easily, ensuring that your queries are resolved quickly. It is better to read the guidance before completing the form.

  • You can't transfer the warranty to others, and proof of purchase is essential when claiming the warranty. You should immediately call the Consumer Service Department when you locate any flaws in your product.

Step 2:

  • The standard time period to return the product is sixty days after your purchase. A refund cannot be provided for consumers who exceed the fixed time limit for a return. The return policy allows for the return of products purchased from the official website.

  • You have to ensure that the product is in the original packaging, unused, and in the same condition as it was at the time of receiving. You will receive an email from the seller's side to inform you about the approval or rejection of your refund after the products are properly checked.

  • Upon approval, your refund will be processed, and the credited amount will be automatically applied to your credit card or the original method of payment in a couple of days.

Step 3:

  • The customer support team is a one-stop destination as it has covered most of the categories on a single page. The categories such as orders, exchanges, shipping, warranty, sales, FAQs, and much more have been accessed.

  • They maintain an active presence on social media platforms like Facebook, Instagram, YouTube, Twitter, and Pinterest to ensure your convenience.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Thu: 9am - 5pm, Fri: 9am - 1pm(EST)

Contact Address

210 N Racine Ave. STE 3N,
Chicago, IL-60607,

What is covered under the Arctic Zone Coolers Warranty?

The product and its components are guaranteed to be free from defects in workmanship or materials throughout the lifetime of the item. This warranty is applicable solely to the original consumer purchaser.

  • 5-year limited warranty on Titan Deep Freeze 20Q and 55Q Premium Ice Chest

What is NOT covered under the Arctic Zone Coolers Warranty?

The warranty becomes void if the Product has incurred damage due to abuse, misuse, or neglect, undergone alterations or repairs deviating from its original configuration, or is used unreasonably or for purposes not intended for the Product. Additionally, normal wear and tear, encompassing dents, scratches, slight warping, and discoloration, is not included in this warranty. Furthermore, the limited warranty does not extend to cover transportation arrangements and charges.

About Arctic Zone Coolers

Arctic Zone stands out as a premier designer and producer of soft-sided insulated products globally. Their team comprises over 100 individuals with diverse skills, excelling in various areas such as product development, design, supply chain, and accounting. They take pride in their ability to introduce innovative ideas to the market faster than their competitors, backed by numerous design and utility patents. Their company is defined by a community of highly talented, intelligent, and creative individuals who are deeply passionate about their work.

Products of Arctic Zone Coolers

Hard Coolers Soft Coolers Backpack Coolers Lunch Bags Drinkware

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Arctic Zone Coolers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Arctic Zone Coolers.